Village Pub Grill Village Warrington

The Sunday Carvery has been taken off the menu which is a big shame! There did not appear to be enough staff on there were long delays between the mains coming out!

Great place to watch sport Only issue on Saturday was the plates were left for a while after we had finished eating (approx 45mins) I went and asked for the table to be cleared

Food was great as always but the service was poor. Shame as we frequent this resturant alot and the service is nowhere like it used to be. Were likely to return half as often as we used to. Ver carta

terrible, booked a table online and when we arrived, it was full as the game was up. we said our reserved sign had been removed from someone. 45 minutes later sitting for best! Pub food and twice the price. this was an experience that came here earlier, but now feels like an expensive sportable. will not come back.

Instead of taking the time to understand my perspective, he immediately became defensive and confrontational, which was surprising and disappointing considering a role in hospitality. As a black card member, I’m now hesitant to dine there when he is on duty. I genuinely believe he would benefit from retraining or being placed in a role that doesn’t involve direct customer interaction.

We stayed here about 3 years ago had a pleasant experience in the restaurant. It has now changed to more of a sport's bar which serves food. Nobody came to take our order I couldn't get served at the bar so I went found a staff member in the hotel reception area for help. Eventually a waitress appeared we ordered our food. We then ordered a bottle of house white only to be told they had sold out!! Food was lovely, so compliments to the chef, but service awful. This is run as a bar which sells food, not a restaurant. Ver carta

I was seated next to a large family group that was given special attention, with their meal explained to them. Meanwhile, they stood near our table for about half an hour, which made us feel quite uncomfortable and lacking in privacy. It took approximately 45 minutes for our main courses to arrive, but they were actually quite good. The two young waitresses were helpful and pleasant throughout our visit. However, the overall atmosphere was somewhat off-putting, with remnants from breakfast still scattered around, which detracted from the experience.

The village has really gone downhill since last time i was there, now looks and feels like one of the old Pontins holiday camp restaurants, except the food was better at Pontins. The food was awful, most of the starters were fish and left out on a table in the heat and the soup was coloured water with salt added to taste. The main meal was just as bad the meat was covered in fat and the Yorkshire pudding was like a hard biscuit and for sweet you had the choice of a croissant or muffin. Service was very slow also and there didn't seem to be any supervisor around. For the prices they charge you can get far better at many other places, so won't be going there again.

When we arrived for our prepaid meal, we were made to wait for 10 minutes as the staff held a personal meeting. Afterward, another employee arrived late. The individual leading the meeting told them it was unacceptable to be unprepared on the restaurant floor. We waited another 15 minutes just to order our drinks, only to be informed that they didn’t have the ingredients to make a piña colada. We have dined at several village hotels, but this experience was marred by the lack of training and care shown by the staff. Our thanks again to the kitchen staff and the manager for addressing our concerns. We will be providing our feedback to the hotel when we hear back from the manager. Ver carta