"Booked a table for 6.15 was seated straight away, stunning restaurant area. our table was close to the door, so kept our jackets on as it was cold) When the food arrived it all looked beautiful, my youngest daughter had from the children's menu which was garlic bread with cheese and ham, egg and chips, she said it was so nice but the chips were chewy, so she left them but was full and happy with the rest of her meal. My eldest daughter had chicken goujions with fries and best gravy she has ever tasted !! Also had garlic bread, she said, she might of found her new favourite place to eat. Then it came to my meal, how disappointing, I ordered a fillet steak which was meant be service with chips,tomato,onion rings, a mushroom , fillet steak with a toasted croute topped with pate and red wine. They forgot the onion rings, but Brought them out, while eating the fillet steak it was a little touch but as it was the edges I thought they could just be slightly over done I ordered medium rare) I got a little closer to the middle it was medium, but the fat and sinew made it impossible to chew and eat, also no pate or red white sauce, as the girls were happy with their meal I eat the toasted croute, mushroom,onion rings and tomato, and like my youngest daughter I thought the chips were chewy very straight feeling to eat) as menu had been taken away I couldn't check if I had misread what was to come with the steak. Never got asked half was though meal if things were OK, even though their was only 1 other table eating in our area at the Same time with about 5 staff waiting on. When they came over to take the plates away they asked if everything was OK, I said not really can I have another look at the menu, which the lady kindly brought over, yes my fillet steak was meant to come with pate and red wine, so I informed her of how bad the quality of steak was and I couldn't eat any more of it and it wasn't served with the pate and red wine, she said I can see that, your plate is dry !! She said sorry about that and walked away. No more was said until bill came and the girl said we have taken off your drink large white wine £7) because of that !!! Wow could believe the explanation for refund of wine... and can't believe that the meal was that bad and things weren't served on it.. and for a £36 meal they refund a £7 glass of wine. No really apology, shocked and stunned that not even a voucher was offered to try and encourage us to come back. Total bill which I paid was £76.00 That was still paying £29 for my meal wow just wow) As we maybe moving to the area, we were hoping this could be our new place to dine out. As my daughters enjoyed their meal, I will give it another try, but I will stay clear of their steak. It was such a shame as its such a stunning place, which was decorated lovely for the festive season."
