"The reason for the less than positive review is due to some different factors. The food in the main was ok, reasonable value. However, on the 4. January the management by e-mail relies to address some points where I felt a little disappointed, but especially accused for a "cream ' jug size extra engraving. Without living on the food itself, the food service was very slow, although the staff was overall friendly. The main area of concern, saw a waiter between courses, loitering, with a pencil hanging out his nostril, which he then went into his ear to put. Obviously he would have worked the pencil, then go to the customers with drinks, meals etc. to serve. All these points were addressed in e-mail, I received an answer on 5. January promising to investigate the questions I raised and back to me, "until mid week". Despite two more emails to ask if it was about I have not yet received another answer (5 Feb) As things stand at the moment, I wouldn't return to dinner there. It is positive that I was in the facility for the first time in 20 years and the renovation is very enjoyable."
