"We booked a table for 2 pm on 29th oct, was greeted warmly and shown to our table,we ordered drinks, i had a very watery tasteless coffee, but i let that go, we then ordered our meals, and waited...... and waited, we had not ordered anything exotic,just a couple of roasts and a Childrens meal, it took an hour to produce the said meals, and they were not worth the wait, they must have been standing for an age ,waiting to be served,as they were stone cold, the roast potatoes were frozen ones, as so were the yorkshire puddings, what sort of restaurant doesn 't cook them fresh?.And relies on Aunt Bessie ? Even my grandaughter left her fries as they were like rubber and cold. The waitresses were ran ragged, trying to keep up with the tables around us, hence the fact the food was allowed to stand and get cold.my granddaughter saw one of the chefs , i use that term lightly , picking up potatoes , with his hands and putting them on plates. My son talked me out of calling a manager,as we were already running late due to the time taken to get our food, so i contacted Beefeater with my experience as soon as i got home, and as to date i have heard nothing, i even filled out a survey they emailed me saying they hoped i enjoyed my meal, again no response , hopefully it will be picked up here and they can tell me if cold, reheated frozen food is something they are happy to serve, £54 down the drain"
