Dudley
Harvester

Harvester

Swindon Road, DY6 9DE, Dudley, United Kingdom

Pubs • Full • Steak • British


"On being shown to our table … the table had food all over the food including large pieces of tomato. Clearly a small child had been eating previous… obviously the child had been doing what any child would do and make mess with some food items dropping floor… we did ask that it was swept up which the waitress did… however without apology. It was like I was fussy. Funny enough I don’t like my own children walking through pieces of tomatoe…. Then we ordered food all went well, food was good when it came. The table however we was sat at? Seriously my auntie unfortunately was placed right by a narrow walk by so had to keep moving for people with pushchairs etc. Then when staff had to move high chairs they promptly lifted chairs over my aunties head… I’ll be honest I don’t think health and safety came in consideration for staff or customer with this manoeuvre… The time between our lunch and tables being cleared and being asked desserts? Very long. Saw waitresses chatting away… didn’t seem care…. Finally at dessert the waitress leaned over my mother to place food next to her and her elbow went in ice cream. As a typical polite person my mother apologised and waitress said don’t worry! Hmmmm I think she should have apologised not my mother. We heard one of the waitressing staff ask when someone was paying with card if they would put a tip on for her? I don’t think it is a good customer service to ask…… Food overall was good, however feel that some staff need some more training and support in customer service. Perhaps remove that table by ramp as person sitting there is constantly jostled , moved around , high chairs over head."