Epping Forest
The Lazeppe

The Lazeppe

United Kingdom, Epping Forest

Steak • Asian • Chinese • Turkish


"The swan was my local Chinese, both take away and dine in. The food used to be amazing and so did the service, unfortunately this has changed not for the better. The take away always seemed to get colder and colder each time and always forgetting the curry sauce (asking me to remind them and they will give me it for free next time what good is that, when they keep forgetting? , then we decided to dine in even though every single time we had dined in we would get over charged on the bill. When we dined in there was a young girl known to the restaurant sat in the restaurant who came up to our table and started eating food off of our table (this girl I think had autism so it was not her fault and her father kept going behind into the kitchen as he knew the staff this was a very uncomfortable experience which resulted in us leaving the restaurant as the staff just watched this happen and we did ask the girl politely to return to her table. We then requested the bill from the waitress who had sat and watched this happen presented us with a bill in Chinese, I requested this in English as this seemed very expensive considering we did not have alcohol, once we received this we were charged for 4 additional cokes at £5 each. I told the waitress this was incorrect and she was quick to tell me her calculator was broken (which funnily enough it was broken the last time I went in there and they tried charging me for 3 bottles of Prosecco when only ordering 1 . Such a shame as the swan used to be amazing, but has gone downhill massively. They are very over priced, the service is so poor and to top it all off they love to over charge you hoping you don’t notice I think they forget who their regular customers are or just assume you are stupid. Not spending anymore of my money in this place and will be going to May in Epping as there Food is lovely and not as over priced as the swan. They seem to treat their customers better when you dine in also and don’t try to push their luck with over charging you for food and drinks you did not have."

Prezzo

Prezzo

63 Queens Road, IG9 5BU, Epping Forest, United Kingdom

Pizza • Pasta • Lunch • Coffee


"From the minute our order was taken it was a disaster. The electronic machine ran out of batteries half way through the order so the waiter had to get a pen and paper and start again. Then was then a very long wait. Two of our starters arrived (one missing garlic bread) before our drinks arrived. We were told that all the staff were new so would have to bare with them Still no food for our son and mother. Then the drinks arrived and the waitress didn 't even know what they were and just dumped them in front of us to guess. Still two starters missing. The garlic bread and child 's starter finally arrived but the first two starters had finished. We had to wait another 15 minutes for the final starter. When the mains came up the waitress again did not know what dish was what. I had order gluten free so was concerned that I was getting the right meal. Our sons was again last to arrive 5 minutes after ours. We asked for parmesan and it arrived after the bill! Then the waitress dropped a knife in my mother 's drink but didn 't offer to replace it. When we asked of we could have another she replied it was the clean end The attitude and excuses where unacceptable. I understand if there are new members or they are short staffed but the management was atrocious. The cost of our starters was removed from the bill and we decided to have dessert at home to save any more disasters occuring. Will not return. Ever!"