"We went for dinner and were asked immediately for our drink order the second we sat down. After ordering we waited for around 10 minutes (in a near empty restaurant) to find out that our order hadn’t been passed on and asked to reorder. Understandable though as the first waiter was young and everyone has to learn. We then have our food order taken, a chicken salad and a steak with 2 separate sides, to which the chicken salad came out without any chicken, and the sides did not come at all. After sending back the salad just for chicken to be put on top, I was told the salad was being remade unnecessarily as that meant my partner had to eat his steak while it was hot with no sides and me sat with nothing in front of me for a good 15 20 minutes. After I got my salad back (still no sides) I had finished it and were going to ask to forget about the side orders as there was no point, however couldn’t catch the eye of anyone as they appeared to be too busy trying to please the older guests at the other side of the room. After we were both finished our food the sides appeared (another 15 minutes later), with no apology from the waiter. We finished our food and tried to ask for the bill after trying to catch the eye of anyone working (which again proved very difficult). For so many things to go wrong with our food you would think the manageress that was going about would approach the table at least once, however she avoided our table like the plague, which very much made it seem like because we were younger we were put to the sidelines. Our full bill came including a £10 service charge with no offer of any sort of discount or even apology from any member of staff, just a snide attitude from the waiter when he saw that no tip was coming his way. After we had paid, there was not even a quick thank you from the waiter who had taken the payment, in the full knowledge of how our experience had gone. For the price we paid for the meal, what we received did not nearly match up. We did not complain at the time as had another booking we had to get to however would like to make it known how unhappy we were at the experience and the way we were treated by the restaurant."
