"We unfortunately visited this restaurant for a birthday meal during a trip away, as it was recommended by some locals we met outside and had good reviews on another site. However, we should have heeded the warning of a table of 4 leaving as we arrived, complaining about not being served after a 30-minute wait. Although we ordered quickly, it took 90 minutes for our starters to arrive, despite being asked multiple times if we had been served yet. We weren't the only ones facing long wait times, as three other tables were experiencing the same issue. The restaurant was not busy, with no large parties, and people were heard complaining on the phone about their food orders not being fulfilled. Our starters were decent, but our mains lacked flavor and were ultimately underwhelming. It was clear that there were kitchen issues, with tables waiting a long time to be served, incorrect dishes being delivered, and some customers never receiving their meals at all before leaving. Unfortunately, the staff's attitude did not help the situation, as they were not apologetic and instead blamed the kitchen for the delays. Some staff members were even argumentative with customers, rather than attempting to resolve the issues. To make matters worse, we were not offered an apology or discount, and being British, we did not want to cause a scene by requesting one. In hindsight, we regret not speaking up, as we received much better service and value at every other establishment we visited over the weekend."
