"Sister in-law had reserved 2 rooms for one night stay for myself and my husband on 3rd July 2019, received usual confirmation email informing checking in/out and serving meals times, etc. We arrived around 6.30 pm and spoke to a lady of the waiting staff to let her know we would be having an evening meal, she told us they didn 't have any tables after 7pm as they were expecting a large crowd of 30 people at 7pm, we were told we could eat but we had to order now, before 7pm as we hadn 't booked a table. Nothing in the confirmation email mentions anything about having to book a table!!! The Lion Inn is located in a rural location and not knowing the area it wasn 't going to be easy to find a place nearby to go for a meal, we were unhappy and left very frustrated after hearing this, we had driven just over a hundred miles and all we wanted was a quiet place for the night and a decent meal. We were being rushed by the lady to make a fast decision there and then to order our food so under such pressure, we decided to go along with it and went to our rooms to leave our bags and rushed to the bar to order our meals. However, not happy with situation as couldn 't shower and get changed before the meal as we had planned, we then asked to speak to the manager as we felt penalised, after all it wasn 't our fault we hadn 't booked a table, the email only stipulated: 'meals are served between 5pm and 9pm '. We thought the manager might be able to help out by allowing more time for us to get ready before the meal. A male manager came and we explained, unfortunately, his body language clearly showed us right from the start he was not interested at all, as soon as I started to explain, he crossed his arms and leaned on the back of one of the pub chairs, he kept looking at me with a very unpleasant expression of disdain on his face the whole time while I was explaining, he made us all feel very uncomfortable. When I went quiet waiting to hear his response, and still in his crouched posture, he answered: Is that all, anything else? And what do you want me to do about it? I replied, he should know what to do, he answered: The only thing I can do for you is to refund you your £2 reservation fee and just go and find another place where to stay! We couldn 't believe what we were hearing, told him found his response, whole attitude and body language extremely rude for somebody in his position and that I most likely would write a review, he shrugged his shoulders and just walked away and left us without even saying one single word of an apology! This manager lacks all the skills required to perform his job appropriately with customers, he didn 't like being told he had been inconceivable rude. We found his treatment incredibly disrespectful and totally unacceptable. WE WILL NEVER, EVER GO BACK! Needless to say, after being treated so badly we couldn 't stay and we left, we were fortunate to find a lovely hotel 6 miles away, where all staff were very polite, they made us feel very welcome."
