"Before we liked it a lot. But the last time they charged us for the full amount for the cancelled reservation it was free of charge cancellation). I reached them by the phone. No apologies , just told me that it was some mistake and they were going to send it back. One day after-we still have nothing . Even by their cancellation policy, they could charge us only by the price of 1 night, not the whole stay. There is still no response for my email from them. Reception speaks very bad English maybe depends on the person). When I asked if they speak English, they answered-do you speak French. It was kind of weird, because before it was not a problem at all."
