St Edmundsbury
The Woolpack, Fornham St Martin

The Woolpack, Fornham St Martin

The Street, IP31 1SW, St Edmundsbury, United Kingdom

Pubs • Full • Steak • Lunch


"I just wanted to write a review because I used to work at this pub for a couple of months and this is what I have to say about this place. A little background so I applied to work for the boosh bar (the owner of the pub owns the cocktail bar in bury) and whilst I had my interview they asked if I would like to work at the woolpack to get some bar experience. So I said yes and this started the worst experience of my life. First of, the landlord Graham, is the rudest man I have ever met in my entire life, whilst I was working he belittled me in ear shot of guests which max me feel so uncomfortable and frankly like a peasant. When I wasn’t working the landowner would message me on days that I wasn’t working, asking me about my during the morning and evening, trying to discuss topics of conversation which were very inappropriate and not to do with work at all. Such topics as did I have a partner and if we were happy, if my home life was good and wanted to know more than what was exceptable. Whilst still working, I put on a brave face and still went in, but was treated like rubbish the whole shift and could not do anything right in his eyes. The customers who came in were lovely and I enjoyed talking to them when I had time when the landlord wasn’t rushing me around everywhere whilst he stood behind the bar thinking he was the bees knees. I finally left after a couple months of this, I then heard that after I left lots of other people who have worked here have been through the same thing so it wasn’t a one off. Please do not work here if you are looking for a job, there are better places to work and avoid this place at all costs."

Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

Gastrono-me

Gastrono-me

2 St Johns Street, IP33 1UN, St Edmundsbury, United Kingdom

Pizza • Cafés • Seafood • Mexican


"Brunch with my husband we booked a table, turned up right on time and ordered straight away. Had to wait just over half an hour for 2 coffees and a further 20 mins for our food. Hubby wanted the breakfast bagel without eggs...he doesn't...eat eggs. They refused to do it without as it wouldn't be a tower' he really didn't mind if it was all flat on the plate but still they refused. I ordered a vegetarian breakfast burrito with halloumi. Food arrived. While hubby was busy dismantling his dish to remove the egg (a square of very processed egg custard type stuff) I discovered what looked like meat in my breakfast burrito. There was no mozzarella, scrambled egg, halloumi, sour cream etc... it was just boiled salad potatoes, potato crochets and meaty looking stuff in a sloppy tomato sauce. I mentioned this to the waitress who said I'll check'. She took my dish away and came back saying it says vegetarian on the ticket'. So I asked what the meaty looking stuff was. I'll check' came the reply. Back to the kitchen with my meal. She returned to tell me that it was veggie sausage. I pointed out that sausage isn't mentioned on the menu and there was no halloumi. She said I'll check' and my food went away to the kitchen for a third time. This time when she came back she plonked it on the table and said it's definitely vegetarian' and walked away. She came back a few minutes later with a saucer of Halloumi. The food was disgusting and not what I had ordered. I was not offered a replacement or refund by the waitress. Then I went to use the toilets while my hubby got the bill as we were keen to get out of there by this point. Toilets were another issue! Turns out that they have a water pressure issue and there is no running water to wash hands in the cloakrooms!! So I can only assume that none of the staff had washed their hands before handling/serving our food. When I got back to the table hubby said that the manageress had been over (after we'd asked for the bill and were ready to leave) to see if I wanted a replacement meal. Considering we had already waited 50 minutes for our food in the first place we weren't going to prolong this bad experience any further. So he just paid the bill and we left. The didn't remove my meal from the bill. If you are looking for a good brunch in town try Edmundos, Wrights, Cafe Kottani or Bills for a much better experience. We definitely won't be returning to Gastono-me any time soon."