"We first discovered this restaurant several years ago, as we regularly come to Trier from Luxembourg on day trips. At first it was great, we loved it. Very efficient and friendly Italian staff (both waiting staff and pizza makers), so it appeared genuine, and the...food was good, with some original dishes. However, we had not been back for a long time, maybe a year or more, and we have found that it has really gone downhill. Yesterday we were in Trier and decided to go there for some pizza, which we hadn’t eaten for a long time. The pizzas there are enormous and, having eaten too much over Christmas, for once we only felt like a pizza to share (which many regular customers do). The restaurant appeared to be rather full, even though it was a Thursday (we normally go on Saturdays). A young man accompanied us to a table for two and gave us a menu. Most people around us seemed to be already eating. Right in front of us was a waiter’s workstation, with a computer screen. There were two waitresses who seemed to walk up and down and look at the computer screen a lot, but rarely did we see them with plates in their hands. They totally ignored us. For a full minutes I kept trying to catch their eye, but they never even looked in our direction. After frustrating minutes (my husband wanted to walk out, but I begged him to be patient....wrong advice my husband saw the young man walk by and called him. We asked to order, saying that we had been totally ignored by the other waiting staff and we would simply like to order. My German is not very good and I am out of practice, so I spoke English, as I was too irritated to struggle with finding the right word on top of everything else (I also speak French and Italian, but I realised this man was not Italian, so thought English would be my best bet). I ordered the pizzas by name (pizza names are in Italian) and said we would like half a pizza each, like our neighbours (indicating the next-door table, very close to ours, to make myself understood). Both the couples at the two tables next to us (the tables are extremely close together) were eating half-pizzas each, so we knew it was perfectly normal. We also ordered two local Bitburg beers. We waited....and waited....and waited.....with nothing at all to drink, in a very hot and busy restaurant and with nobody ever even glancing our way. After another minutes my husband noticed two beers sitting on the bar top in the other room. Presumably they were ours (in fact, they were), but no waiters ever thought to bring them to us. After minutes he got up and went to ask the bar staff if we could have our drinks. Reply: “the restaurant is very busy, there are no waiters to bring it to you”. So we waited another five minutes, and my husband could see them regularly topping up the glasses with beer on the counter, so that they had foam and looked freshly poured. Hmmm.... We eventually got our drinks after we had been sitting there for around minutes disgraceful! But the pizzas still did not arrive and we continued to be ignored by the unprofessional, untrained (non-Italian they seem to have all left) waiting staff. By then we were feeling angry (and hungry...i.e. HANGRY). The pizzas eventually came about an hour since we had arrived, but they brought us two huge pizzas instead of the two halves we had requested (I think there was possibly a language problem, as I am not sure whether the waiter understood English.. By then we were extremely irritated, also because it was not a pleasant environment to be in, with the tables much too close together, the air too hot, impossible to get attention, etc. So we simply asked for a box to take home the other half of our pizzas (which we didn’t want or need, but we just wanted to get out of there as soon as possible). We then attempted to eat our pizza, but discovered it was horrible, not what we remembered at all. It was cold and soggy (probably been sitting on the counter for a long time, like the beers), the mozzarella was like rubber and the pizza base was not even cooked properly. After all that time!!! My husband is Italian and he certainly knows his pizza that was absolutely NOT a good pizza. And the service was absolutely atrocious. Bring back the friendly Italians, please! And train your waiting staff properly! The restaurant is busy' is no excuse, as it is always busy. You just need to get the right staff, in the right numbers, and train them properly. After all that, we simply didn’t have the energy to complain any more and just ate a few mouthfuls of the cold, soggy pizza, left half of it on the table, asked for the bill, paid and left. A horrible, unpleasant experience, which we will not be repeating again. Even our neighbours, at the table next to us, before leaving gave us sympathetic smiles when they saw how long we had had to wait to order and to receive our drinks, and how annoyed we were. It seemed to us that the two ‘waitresses’ were dealing with the tables around us (asking them if they wanted coffees, etc but for some reason were totally ignoring us! It was impossible even to catch their eye! Please get some professional staff who know how to serve customers in a restaurant, as this is really not good enough. We are VERY annoyed that we had to spend all that money just to be ignored, eat a few mouthfuls of bad, cold pizza, and get very stressed, when we had gone to Trier to relax and have a pleasant time before going back to work after the Xmas break. That is no way to treat customers."
Trier
