Anna's - Carta

235 241 Leon House High St, CR0 1QH, Croydon, United Kingdom

🛍 Sushi, Seafood, Asiatic, European

3.1 💬 1556 Reseñas
Anna's

Teléfono: +442038722769,+442086861177

Dirección: 235 241 Leon House High St, CR0 1QH, Croydon, United Kingdom

Ciudad: Croydon

Menú Platos: 35

Reseñas: 1556

"I ordered takeout from Anna's Thai for the second time on February 4th, and I must say, this was the worst customer service I have ever encountered. When I called to place an order for delivery, I was told that I had to order online. Before I could respond, the person on the other end of the line hung up. Despite enjoying the food previously, I placed an order with the expectation that my delivery would arrive within an hour. After an hour and 20 minutes passed, I had to call twice as they kept telling me the driver was on the way, first in 5-6 minutes and then 3 minutes. Unfortunately, my partner, who is diabetic, was becoming unwell due to his sugar levels, so I cancelled the order and demanded a refund. I was then told that the driver mistook my neighbour for the one who ordered (clearly not reading the order properly) and that they would prepare another meal for us. I rushed out to get an alternative takeaway to avoid further delays, only to find out that our food was being accepted by our so-called neighbour (the driver asked if the food was for them at the specific door number). This was essentially theft and shocking. When I confronted the driver about this and why he was giving our food to someone else, he wanted to give it back to me, which is against Health Safety regulations. I declined and asked him to take the food back. The driver then swore at me, got back in the car, and sped off. Although the restaurant responded to my email quickly, they have not taken any accountability for the situation, claiming that they don't have control over the drivers' behavior once they leave the shop, and their only responsibility is to drop off the food. I am still waiting to see if they will acknowledge their failure to meet customer expectations. My advice: do not order from Anna's Thai."

Menú completo - 35 opciones

Todos los precios son estimaciones en menú.

crml37 crml37

Friendly, welcoming restaurant with delicious Thai food. The menu is varied and the staff are very kind and attentive. The Massaman curry was very tasty and flavourful. Good value prices highly recommend!

Dirección

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Reseñas

Tony20202020
Tony20202020

I ordered takeout of the Tasteless Spicy Thai Noodles (Pad Kee Mao) with prawns, but it was missing the basil leaves that were supposed to come with it. The menu promised basil, but it was not included. I would recommend avoiding this dish.


abap2020
abap2020

I took my family to Annas Thai to celebrate my sons birthday, and what a let down. The food was tasteless, the service was bad. The dishes came out one by one The seafood and chicken dishes had more vegetables than meat You can tell the chef is definatley not Thai A total waste of money


alissal584
alissal584

Lady who picked up the phone today was very rude. She put the phone down as I was taking an order so I called back. She seemed not bothered or interested in the fact I was placing an order and put the phone down as I was speaking. Food came and was very average, and the food also came late. Awful service, awful staff. Ver carta


trevnsan
trevnsan

One Word...Yuk... Empty when walked in... Just been here and ordered sweet and sour chicken egg fried rice. Wish I had read reviews on TripAdvisor 1st. Food expensive, Bland , Mushy , tasteless even had the cheek to put service charge on the bill....... Work in Croydon often but will give this place a very wide berth.


shellsbeaucox
shellsbeaucox

Ordered online for 3 dishes that cost £28 with crackers….delivery arrived with no crackers, I called to be asked “could we refund the crackers” NO we want crackers send the driver back….40 mins later crackers arrived but food was now cold and no microwave at home Thai green curry was ok, rice was ok, pad Thai was awful the chicken that they use is not great, very dry and chewy!! What a shame


sg1712
sg1712

What a lovely little place! Went with two friends and called on our way to see if their kitchen would be open as we were looking to eat quite late, they’re open till 11 so it ended up perfect. The lady who served us was so warm and welcoming, she was also very accommodating of our indecisiveness with the menu. The food was delicious, came out piping hot, tasted fresh and flavourful and the portions were a good size too. We will definitely be coming back again! Ver carta


Daisyrev24
Daisyrev24

We celebrated my two god-daughters' 18th birthdays with a party of nine at this restaurant. Some diners were running late due to transportation issues, but we didn't mind waiting. While there were no other customers at the time of our visit, we were all impressed with the service. We ordered a variety of dishes for our main meals, but we enjoyed the starters so much that some of us ordered them again. The restaurant was accommodating when we brought out a cake to celebrate the occasion. Despite some initial hesitation based on reviews, we all had a great time and left satisfied. I recommend trying out the restaurant for yourself, as everyone has different tastes. We will definitely be return...


Trek338005
Trek338005

I ordered a takeaway from Anna's by Deliveroo. I regularly use Deliveroo. I love food and I usually would not leave a review if a restaurant is terrible so as not to damage the business of someone else. However, I am making an exception. Anna's after 2 hours 30 mins did not deliver the food I ordered, and did not refund me. To avoid leaving them a zero out of five rating, I took a £10 uber ride to speak to the restaurant manager and explain what my experience had been. The manager didn't apologise, blamed Deliveroo, did order to cook my order and give it to me. He also spoke in a rude and condescending manager. Anna's Thai restaurant is by far the worst restaurant I have come across anywhere...


965carolynw
965carolynw

I ordered takeout from Anna's Thai for the second time on February 4th, and I must say, this was the worst customer service I have ever encountered. When I called to place an order for delivery, I was told that I had to order online. Before I could respond, the person on the other end of the line hung up. Despite enjoying the food previously, I placed an order with the expectation that my delivery would arrive within an hour. After an hour and 20 minutes passed, I had to call twice as they kept telling me the driver was on the way, first in 5-6 minutes and then 3 minutes. Unfortunately, my partner, who is diabetic, was becoming unwell due to his sugar levels, so I cancelled the order and dem... Ver carta

Categorías

  • Sushi Deléitese con nuestra exquisita selección de sushi, que presenta ingredientes frescos, rollos elaborados con maestría y nigiri tradicional. Cada bocado ofrece una mezcla armoniosa de sabores, prometiendo un verdadero sabor de Japón.
  • Seafood Sumérgete en las capturas más frescas del mar con nuestra selección de mariscos, que ofrece exquisitos platos preparados con pescados y mariscos de alta calidad. ¡Saborea los sabores del océano en cada bocado! Ver carta
  • Asiatic
  • European Deléitese en un viaje culinario por Europa con nuestro exquisito menú elaborado, que presenta platos auténticos de Francia, Italia, España y más allá, utilizando los ingredientes más frescos para dar vida a los sabores tradicionales.

Comodidades

  • Takeout
  • Seating
  • Carta
  • Takeaway
  • menú
  • Delivery

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