Teléfono: +441524416404
Dirección: United Kingdom, LA4 5AA, Lancaster
Ciudad: Lancaster
Platos: 7
Reseñas: 1561
Sitio Web: http://www.aspectbar.com
"Went to Aspect this evening for a drink with my husband. We decided to stay for a meal and both ordered pizzas. When they came, the waitress she said ‘pepperoni?’I said my husband has ordered salami and she said ‘yeah salami’. She then said ‘mushroom and summat!’ I had ordered mushroom, roasted peppers and rocket. Mushroom and ham wasn’t on the menu but the summat that the waitress was referring to was ham! She took the pizza back. No apologies. My husband had to ask her to take his away and bring it back when mine was ready so we could eat together. Whilst all this was happening, the background music was trance music. Totally inappropriate for the age of the clientele who were in there. My husband asked a waitress if there was some other background music. She asked the manager and he/she said they couldn’t turn the music off. We said that we didn’t ask for it to be turned off, we just asked if there was an alternative. At one point though, the music changed and it was great for 2 minutes and then it went back to trance music again! When we were going, a lovely waitress came to take our plates. We mentioned about the music and she said that she had changed the music only for the manager to change it back again. I said that he/she needs to look at the age of the people in the bistro as I would say the average age was about 50 to 60. A lady on the table behind, stood up and said to the waitress that the customer is definitely right! Really disappointed that the manager didn’t apologise for the issue with the pizza. Also disappointed that he/she didn’t acknowledge our comments about the music and totally dismissed everything that we had said. To be honest they never showed their face at all. The food was nice and one lovely waitress but some of the staff/management need to brush up on their customer service skills!"
Todos los precios son estimados.