"The harvester has ruined Christmas 2023. We were positioned right outside a toilet and had everyone brushing past us while trying to eat. We were also next to a large family that let their children run SEMI NAKED around the table. The heating was off and it was freezing. The starters were cold soup or frozen microwaved brie. Mains consisted of cold veg which is quite impressive considering they had been overcooked to the point they were practically mush, paired with meat which had the consistency of leather soaked in brown water that was supposedly gravy Puddings were a choice of the smallest peice of Christmas cake soaked in lumpy custard or 3 profiteroles. Credit where its due, the floor staff were exceptional. Only to be let down by the manager, Neil prior, with his fake accent, who apparently couldn't process a refund despite claiming to be the owner. I have had to leave without any form of refund only an email. I have never heard such rubbish of a manager unable to process a refund. I will never visit this establishment again and would urge others not to. £280 to ruin Christmas. ADDITIONAL COMMENTS IN RESPONSE TO NEILS REPLY 26/12: The room was freezing, even staff commented that the heating was off and should've been on. We saw many surrounding tables with full plates being collected by staff. I understand that it is Neil's responsibility to protect the business' reputation but lying is not the way to do it. Still waiting on a refund and will update as this continues UPDATE 27/12 After raising a formal complaint with harvester, I received an email yesterday evening advising I'd be called by an area manager today this has not happened and harvester continue to spoil the holidays and I've also noticed the few false reviews that have popped up since this review Update 28/12 Spoke to Jennifer who processed my refund and was absolutely lovely, when I went to collect it though I could see neil skulking about in the background still looking scruffy. Overall I still rate it a 1 star experience based on the food but I will say that apart from Neil, the staff at the winding wheel castleford are all brilliant EDIT 28/12 Just received a threatening phone call from Neil on my personal mobile. This is completely unacceptable Meal type: Dinner Price per person: £50–60 Food: 1 Service: 5 Atmosphere: 1"