Teléfono: +441173296887
Dirección: Al Laziz, 9 Cotham Hill,BS6 6LD, United Kingdom, Bristol
Ciudad: Bristol
Platos: 5
Reseñas: 7989
Sitio Web: http://www.bravas.co.uk/
"I cannot even describe how disappointed and upset I am by the treatment my family received by Bravas this evening (17/10/23). We have been coming to Bravas loyally for years, supported the business during covid and have always recommended this restaurant to all our family and friends. I booked dinner at Bravas for my dad for his 60th Birthday celebration. I originally booked for 3 people, but needed to amend the booking as my sister had come home from university to surprise him. I received 2 text messages to confirm the booking for 7:15 pm on the 17/10/23 and called at midday when Bravas opened to amend the booking as instructed by the confirmation text. The woman I spoke to on the phone confirmed that she was going to ‘put a note’ on our booking saying that it was now for 4 people. We arrived on time, excited for our meal and I told one of the waiting staff that we had a reservation for 4 at 7:15. She asked for my name and then told me that my name wasn’t on the list of bookings, so she would speak to the manager. He came and spoke to us in a very dismissive tone saying that the booking was cancelled at 5pm. I was so confused as I had not cancelled the booking at any point during my phone correspondence with the restaurant. I showed him the confirmation text messages I had received and explained I had called up earlier. He totally disregarded everything I said, shrugged and rudely said there was nothing he could do and reiterated that the booking was cancelled. He also mentioned that he didn’t come on shift until 5pm so it was nothing to do with him. He did offer us seats at the bar which I appreciated, however this was not what I had asked for and I mentioned that it was ‘not ideal’. We decided to leave the restaurant at that point as we felt massively dejected and frustrated at the whole experience. I don’t understand what on earth happened to my booking? I understand that Bravas is a small, very popular restaurant but when you make a reservation it should definitely not be cancelled with no warning. Usually our experience dining here is excellent and I have never had any complaints, however this was totally out of line. I really feel like the treatment from your management staff put a huge dampener on our family celebration and this could have easily been avoided by better communication from the restaurant and much nicer treatment in a difficult situation. I would like to know how you would suggest this situation is remedied?"
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