Teléfono: +441560600478
Dirección: Ayr Road, KA3 6AU, Kilmarnock, United Kingdom
Ciudad: Kilmarnock
Menú Platos: 35
Reseñas: 1034
Sitio Web: http://thefenwickhotel.co.uk/
"The food is lovely here, however they need to fix the service aspect of the restaurant as it was absolutely atrocious. There were 3 waiting staff, all young boys and another lad dressed in black who was trying his best, there was no direction, there was no management support, there was a man who was suited who popped in twice but never stayed and helped, the poor young boys seemed out of their depth. We ordered our meal when they came to take our initial drinks order as already I observed they seemed to be undirected. The starters and mains arrived timely, then when they came to take away our empty main course plates we asked for dessert menus, 45 minutes later we were still waiting, we managed to get one of the boys attention as they all go around with their heads down, not observing what is happening around them at all. We then were left with our menus for another 15 minutes, which at this point I had had enough, I said to the young lad in black when we got his attention and he came over that no we now didn't want any desserts, as we had been waiting about an hour to get them. He shrugged, went and got the bill and put it on our table, no apologies, no interaction, nothing, customer service non existent. I went and complained to the hotel receptionist on leaving, she apologised and said she would pass onto management. I hope she did, as the service received did the hotel a total dis service, and I and my family are local and regulars here."
Menú completo - 35 opciones
Todos los precios son estimaciones en menú.
Entrantes
Platos Principales
Crepas
Postre
India
Pollo
Nuggets De Pollo
Crujientes trozos de pollo empanizados, servidos con tu elección de salsas para mojar.
Pan
Starches
Dulces
Entrantes Indios
Pasta
Sándwiches
Fenwick Special Dishes
Pizza
Hamburguesas Americanas Clásicas
Mariscos
Konstantin
Full experience first class, friendly team, especiallyTracy went the extra mile.
Dirección
Reseñas
User
Food good, service excellent. Waitress waitress very polite. Only a complaint hotel was cold.
Konstantin
lost a point as had to ask for a drink when glasses were empty, and nobody asked after we had been served how our meal was
Owen
Food was ok and arrived quickly but nothing that would merit a return journey. Service a bit slow but servers very pleasant. Ver carta
Cameron
An overall bad experience, I emailed the hotel to discuss it but got no reply. Atmosphere, staff and food all sadly under par.
User
really slow table service, waited 20 minutes for my drinks, ordered when the meal was made, chicken over boiled, soup and dessert was good.
Logan
Food was delicious so was service I knocked a vodka and Diet Coke over before even tasting it and it was replaced free of charge it was my fault I hit it with menu x Ver carta
Eden
After reading reviews we really looked forward to sunday carvery, I enjoyed the carvery , i had the ham and turkey, my wife didnt, the roast beef was dry, the roast potatoes were soft and not crispy, my sons main from the menu, the chicken was dry... the service was a shocker though, hardly anyone in and still we were waiting for an age to get any service. disapointed to be honest.
User
Arrived a bit early but there is a small bar next to the restaurant where you can have a drink till your table is ready it’s really nice The hotel was busy as they also had a wedding on it was nice to see happy people again Got shown to our table they have a really lovely menu with loads to choose from I opted for Crumbed Pork Parmegana and the wife chose Pennie Arribiata sorry bout spelling ha ha both dishes were to die for and presented well 10/10 Staff all had a smile on there face and could not do enough for you We will be back very soon Thankyou Team Fenwick
Cameron
The food is lovely here, however they need to fix the service aspect of the restaurant as it was absolutely atrocious. There were 3 waiting staff, all young boys and another lad dressed in black who was trying his best, there was no direction, there was no management support, there was a man who was suited who popped in twice but never stayed and helped, the poor young boys seemed out of their depth. We ordered our meal when they came to take our initial drinks order as already I observed they seemed to be undirected. The starters and mains arrived timely, then when they came to take away our empty main course plates we asked for dessert menus, 45 minutes later we were still waiting, we mana... Ver carta
Categorías
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Wine Una selección curada de vinos finos de todo el mundo, que ofrece tintos ricos, blancos frescos y rosados elegantes para maridar perfectamente con su comida. Saborea el aroma único, el sabor y la complejidad de cada botella.
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Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor. Ver carta
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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Ice Cream Una deliciosa selección de helados cremosos y artesanales con una variedad de sabores que van desde la clásica vainilla y chocolate hasta opciones únicas como miel de lavanda y mango picante, perfecto para satisfacer tu gusto por lo dulce.
Comodidades
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Amex
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Wifi
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Beer
- menú
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Cafe
