Gourmet Burger Kitchen

Quick, hot food. Staff were friendly and polite, showing me how to navigate the kiosks

Restaurant was very very busy but they still got my order out quickly and hot. Love the BK

Kiosk use only, not allowed to order at the till anymore : was told this in a very rude way by the staff. Ver carta

What a huge disappointment! The service was laughable, so slow and no team work whatsoever. The burger arrived cold after waiting over 10mins after it was cooked. Really disgusting meal, cheap burger and undercooked flobby bacon. Paid just over £20, don't waste your time and money here.

The worst fast food experience I've ever had. I've never seen staff move so slowly. Food was sat waiting for 10 minutes. Stone cold! It wasn't even busy! The price is crazy for terrible quality and abysmal service. Also, they don't do vinegar anymore, the only reason I'd ever eat at BK. Disgusting

It was alright. The fries were hot, sides were delicious but a bit of a let down on the burgers. The Cheeseburger was quite good albeit lukewarm and I wouldn't recommend the chicken melt burger. Absolutely rank but that's just me as I was trying it for the first time. It was an okay experience. Quite a long wait for little food but pretty standard BK Ver carta

How are some of these staff still employed, all I seen was staff lurching about and not actually doing anything. Despite me paying by cash waiting to be served. Staff to busy looking at phones than dealing with customers, shop was improving last year but has went back to why I avoided it for some many years. Maybe need look into your management team and training, awful store poor food and even worst than before staff.

Absolutely disgraceful service we had 25 mins to get a train after 5 mins I saw my meal on the pass behind the member of staff. It then took the remaining 20 mins to get my meal from the woman on the till who spoke with a very rude attitude. By the time I got it was cold but the food was good would have been better if warm overall I am appalled by the single work rate of one woman who showed no pleasure working there showing no hospitality to the customers and treating them with no gratitude. Other than that Al fine

Came into Burger king today for some dinner whilst having a break from my shopping. I was greeted by a lovely looking chap named jack, who was smiling and seemed happy to help with anything i needed. I felt so welcomed and greeted by him, and the service was amazing, he really made my day, cracking jokes, and getting on with me well, all whilst staying professional. I think all staff who work there should aspire to be as cheerful and delightful to interact with. The food came and was absolutely lovely, and when i requested some sauce, once again jack was ready to serve me, still just as welcoming. i have never experienced such amazing customer service at a fast food place before, and Jack, h... Ver carta