Teléfono: +41918301642
Dirección: Str. Cantonale, Lostallo, Switzerland
Ciudad: Lostallo
Menú Platos: 7
Reseñas: 714
Sitio Web: https://www.groven.ch/
"We went to this restaurant for the third time after having reserved a month in advance for seven people plus two teenage boys and a two and a half year old baby. Upon our arrival we are led into a room reserved for us. Shortly after, my wife and Conato came out holding my two and a half year old son's hand to show him the restaurant. All was well except that about ten minutes later they returned and my wife, in tears to my great surprise, explained to me that she had been verbally attacked by a restaurant employee who filmed her and told her that the restaurant was full that evening it should be noted that at that moment we were the only customers present having arrived first and that they should have stayed in the room to avoid causing disasters. My wife and I are two of the most polite, respectful and sensitive people I have ever met... I'm really sorry I wasn't there, everything would have had a very different ending for the employee in question. Not being able to find a rational motivation for his behavior I can only imagine a racist streak given that my wife is of Asian origins and clearly a total lack of education and ability to relate adequately to others, peculiarities that make him decidedly the person less suitable to be placed in any work position in contact with customers. Having learned of what had happened, I sent for the owner who, after trying to make unsustainable excuses for what had happened, then apologised, hopefully realizing what had happened. If it had been up to me I would have left the place immediately, but having invited guests I didn't want to ruin their evening too so we continued. Service from the rest of the staff was courteous and attentive and the food was truly excellent, with attention to the smallest details and certainly worthy of the chf 200 per person paid. I am also, among other things, Manager and I often speak in training courses about hospitality, about how it is important and fundamental to make customers feel at home and welcome during their entire stay... I must say that never Until now, however, I had experienced first-hand how bad one could feel when this is completely missing. The overall experience in catering comes half from real food, but half from hospitality... then there are many details such as the service which can be more or less up to the level at which a restaurant aims to... but nothing is more important than the welcome and food served. It is true and I explained it for the sake of fairness that it was an unacceptable and inexcusable attitude of an employee and not something palpable and generalized among the restaurant staff, however it is the owner's responsibility to ensure that such bad apples do not represent him and therefore ruin everyone's hard work. We had planned other dinners there in the following weeks but I decided to organize them in the Lugano area, as the memory of what happened was too negative and fresh now. It will be difficult to eat so well, but we will definitely not be treated with arrogance.... I'm pretty sure of it since a similar episode has never happened to me and our baby is welcome and pampered everywhere instead of looked at sideways.. . bah!... we'll see next year.... fortunately it won't just be my choice whether to return or not.. I'll abstain ... it would still be nice to be able to give the 5 stars that this place has the potential to have !"
Menú completo - 7 opciones
Todos los precios son estimaciones en menú.
Aperitivo
Gnocchi
Arroz
Pasta
Ravioles
Ravioles rellenos de queso ricotta y espinacas servidos con salsa de tomate y parmesano.
Antipasti - Entrantes
Comida Mexicano-Estadounidense
Platos De Ternera
Stefano
Sublime deer and roe deer Service: Dine in Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5
Dirección
Reseñas
stefan
overpriced decent food. Slow service and arrogant waiters. Service: Dine in Meal type: Dinner Price per person: CHF 100+
User
Výborná volba na romantické posezeni, nadherné jidlo a velmi prijemny personal... Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5
Zurfluh
Service: Dine in Meal type: Dinner Price per person: CHF 50–60 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Pommes Mit Fleisch Und Spinat Parking space: Plenty of parking Parking options: Free of charge parking lot Ver carta
User
Service: Dine in Meal type: Dinner Price per person: CHF 100+ Recommended dishes: Sella Di Capriolo, Tagliata Di, Scaloppina, Affettato Mesolcina, Con Lardo Di Colonnata, Cabernet Sovignon, Filetto Di Cervo, Sella E Contorni
User
Thank you for offering us a nice place to sleep The room is super clean and minimal View is stunning from the balcony towards the mountains We were offered a free cappuccino which we truly appreciated Service: 5 Atmosphere: 5
Jana
Competent professional staff, beautiful restaurant and excellent cuisine a winning combination. The best venison loin I've ever eaten. Service: Dine in Meal type: Lunch Price per person: CHF 100+ Food: 5 Service: 5 Atmosphere: 5 Ver carta
Bruno
Ate tagliolini with Alba truffle, a fantastic saddle of venison, then a plate of cheeses (you can choose from 55 different cheeses) and finally an excellent Catalan. The service is pleasant, accurate and attentive. The wine list is remarkable, the atmosphere is rustic and refined at the same time and very comfortable, you feel very comfortable. Food: 5
Ivan
Excellent culinary experience, top quality products cooked with great experience and professionalism, compliments Alan, all accompanied by a very professional service attentive to customer needs. Excellent and large choice of wines so what can I say: the view at Alan Rosa's Groven is more than recommended. Parking: Free parking available right in front of the restaurant. Service: Dine in
Stefano
We went to this restaurant for the third time after having reserved a month in advance for seven people plus two teenage boys and a two and a half year old baby. Upon our arrival we are led into a room reserved for us. Shortly after, my wife and Conato came out holding my two and a half year old son's hand to show him the restaurant. All was well except that about ten minutes later they returned and my wife, in tears to my great surprise, explained to me that she had been verbally attacked by a restaurant employee who filmed her and told her that the restaurant was full that evening it should be noted that at that moment we were the only customers present having arrived first and that they s... Ver carta
Categorías
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Cafés Encantadores cafés que ofrecen una variedad de cafés y tés recién preparados, junto con bocadillos ligeros, pasteles y postres. Perfecto para un impulso matutino o un delicioso regalo por la tarde en un ambiente acogedor.
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Asiatisch
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Europäisch
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Vegetarier Disfrute de nuestra vibrante colección de platos vegetarianos, elaborados con las verduras más frescas, sabores ricos y especias sabrosas. Disfrute de un plato saludable y delicioso que celebra los mejores ingredientes de la naturaleza.
Comodidades
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Parkplatz
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Sitzplätze Im Freien
- Carta
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Für Rollstuhlfahrer Zugänglich
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