Teléfono: +441215449888
Dirección: 17 Langley High Street, B69 4SN, Sandwell, United Kingdom
Ciudad: Sandwell
Platos: 7
Reseñas: 6374
Sitio Web: https://hotwokoldbury.co.uk/
"My partner and I used to order from this restaurant at least twice a week, but lately the food quality has been terrible and the customer service is awful. We ordered a variety of dishes only to find that the rice was undercooked and the chips were hard, as if they had been cooked twice. When I called to complain, I was told that I could get new chips and rice if I came to collect them myself, as the driver couldn't deliver, which would leave the rest of my food cold. They refused to replace the entire order, which had already gone cold. When I asked for a refund, they also refused. Overall, very disappointing experience with terrible customer service. I will not be ordering from them again. If I could give them 0 stars, I would."
Menú - 7 opciones
Todos los precios son estimados.
Demmie
Chips hard and tasteless, food really greasy and forgotten food won’t be ordering again
Dirección
Reseñas
mikej828
One of the best Chinese takeaways in the area. Friendly staff and tasty food. I like spicy dishes and always ask for extra chillies and always get them.
martynhoughton1706
The food at this place is amazing. Try the ribs in bbq sauce. The meat falls off the bone and is delicious. Me and my wife's favourite Chinese by a long way
mimabbott
I usually just go for a bag of chips on a Sunday night, but I've tried other dishes from this restaurant and they are always delicious. I ordered takeaway and the service and delivery time were excellent.
robgrove1key
this is the place i order my food if I want a delivery , no matter what you want you will not go wrong ordering from here , i have eaten from here for over 15 years and have never had cause to complain , its great
lindseyw
I really enjoy the food from this restaurant, especially the spring rolls and chicken balls. The curry sauce is tasty and I find that ordering takeout is better because sometimes the food isn't as hot with delivery.
Nikki
Found a dead bug in my food. Which they then argued about refunding. Eventually managed to get £4 of my £12 order refunded but the lady on the phone was very rude, and they demanded I returned the food to them, which is worrying.
Tay
absolutely shocking. will never eat there again. i ordered my usual but from here instead big mistake. when i asked for a chicken chow main i got a chicken fried rice which tasted revolting, bland and dry. when i called back to say i ordered chicken chow main not chicken fried rice she tried to convince me that i said i ordered chicken fried rice (i never order this so i wouldn’t of even said it by mistake) i don’t recommend here.
Yuugi
The Hot Wok advertises itself as a Cantonese, Peking and Thai take away. It lists some 145 dishes on the menu. I suspect that the owners or the cooks are Thai. My experience was that no matter what the dish was, there would be sliced chilli in it. It was the first time that I can ever recall having beef and black bean sauce with slices of hot red chilli. The food burnt my mouth and I couldn't finish it neither could anyone else finish the dish. The other dishes were slightly better but not much. The egg fried rice was not impressive.
Leah
My partner and I used to order from this restaurant at least twice a week, but lately the food quality has been terrible and the customer service is awful. We ordered a variety of dishes only to find that the rice was undercooked and the chips were hard, as if they had been cooked twice. When I called to complain, I was told that I could get new chips and rice if I came to collect them myself, as the driver couldn't deliver, which would leave the rest of my food cold. They refused to replace the entire order, which had already gone cold. When I asked for a refund, they also refused. Overall, very disappointing experience with terrible customer service. I will not be ordering from them again....
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