Teléfono: +4926717271
Dirección: Uferstrasse 14-15, 56812, Cochem, Rhineland-Palatinate, Germany
Ciudad: Cochem
Platos: 16
Reseñas: 1609
Sitio Web: https://www.hotel-hieronimi.de
"We arrived at Hieronimi for one night. It was easy to find and there was a small parking lot we were able to park in, luckily when we arrived there was a space for the car. Had we arrived at dinner time parking could have been an issue.The room was exactly as advertised. The baby cot was not set up but we told the woman working and she set it up while we were out. The room for 3 adults was spacious and clean. The bathroom was modern and clean.We choose not to eat dinner at the hotel as we got hungry when we were out and about and did not want to walk back over the river.Breakfast was included in our cost which was 130 euro for one night. Breakfast was a typical German breakfast. It included cheese and meat slices, eggs, cold cereal, yogurt, fruit and bread. The baby broke a plate and the woman working was very kind about it. The trouble came when we tried to check out. I had checked that we could pay with credit card before booking the room. When we tried to pay the woman working, who appeared to be the ONLY person working at the hotel said she did not have the credit card machine. I said, listen we are leaving and have to pay with card. At this point we had limited euro cash left. Not that I should have to give a reason. She went and got the credit card machine from the office and when I went to pay she said the machine is not working. The machine said "emergency mode". When I told her I needed to pay with card she became extremely upset and was waving her hands in the air saying I needed to go to an ATM and get cash. When I told her I was not doing that and getting nailed with international withdrawal fees she got more upset and was yelling and waving her arms around. She clearly did not know how to use the machine. I asked her to calm down and call someone. She tried calling her boss after I urged her to do so but she could not get anyone on the phone. She said I could not leave the hotel until the boss arrived. I asked when that would be and she said she had no idea because the boss usually arrives 40 minutes prior to that. So basically she was holding me hostage because they have one credit card machine and one employee who does not know how to use it. I told her I was leaving at 10 am (in 20 more minutes) with or without the bosses arrival and that made her furious. I told her they could call me or I could leave the credit card number and they could run it when they sorted out their machine but this made her more hysterical. I was very calm in this situation and she wasn't, which I really did not appreciate. As she went into the kitchen and yelled about me to the kitchen worker who just arrived I pulled up the credit card manual on my phone. I finally had to insist that she allow me to try to fix the machine and she just kept yelling at me that she pushed all the buttons. This was not how I liked starting my day. I finally was able to reset the machine and bill myself for the room. When all was said and done I was a hostage for more than 30 minutes with a cranky baby and I did not get so much as a thank you. I have traveled all over the world and not ever come across something like this."
Todos los precios son estimados.