Kaspa's Desserts - Carta

Lovely American dessert dinner, staff I personally experienced are friendly-ish. They serve a great range of desserts and beverages.

We dropped in today and ordered a Bueno waffle and after 8 sundae. Both were made fresh and delivered to our table quickly. The sauce on the after 8 tasted very artificial but other than that all was good. Could do with better music in there.

After making an order 15 minutes before they closed (needed a little cheering up), the staff still accepted the order with great service. Our deserts were delicious and our bubbleslushes were yummy. I highly recommend Kaspa's, I wouldn't go anywhere else. Ver carta

Poor hygiene standards. The cutlery had stains on them, and felt sticky. We asked the waitress who bought new cutlery, which also felt sticky. I have a suspicion, they don’t actually wash the cutlery. For the money you pay, in a covid climate, you would think health and safety would be a priority. Don’t go.

One star was only because my granddaughter had her dessert first but then I had to wait nearly 30 mins for a coffee. Had to go to the counter twice to chase my order. Overpriced and place has no atmosphere. I'm going to avoid in the future. I don't usually give negative feedback without trying to offer advice to improve but not sure what would help, though could start with attentive staff.

There was one single member of staff taking orders, preparing deserts and taking them out. The queue kept growing. The food was good but took ages to come due to this poor person having way more work than she could handle. I don’t know if this a normal situation or someone was off sick today. If the former, I do hope kaspas hires more people as it’s not fair on the workers or the customers. Ver carta

Absolutely awful terrible customer service, after just getting over cancer I come here for a cheer me up treat and the awful waitress instantly looked at me and went face mask..... Not hello not how are you....just face mask, and when I explained that I had just got over cancer and I'm exampt, she was like prove it where is your land yard, I happened to have it in my car and apologised, yet again she rudely made me go and get it, Absolutely appualing behaviour

I have ordered from here twice now and both have been abismal. First time me and my friend ordered various waffles and milkshakes which came to £30ish. The delivery time said it would take about an hour which is unusual as our orders weren't complicated. We ordered around 8pm and after the hour had passed our wait time extended by another hour to just 20 minutes before closing time. We rang up once this time had passed and they told us it had been delivered, we had received nothing however. After a couple minutes of back and forth arguing saying we'd paid and the delivery hadn't come they eventually just gave us just eat voucher instead. This is now the second time this has happened to us as...

At the start of our visit to kaspas we were not explained any of the Covid-19 measures we have to follow, not even a greeting when we walked in. We ordered a few ice creams and 2 hot desserts (waffle and fudge cake). Both the waffle and the fudge cake were given to us cold, when discussing this with one of the workers she accused us of being there for 30 minutes with the dessert despite only being in the building for a total of 15 minutes with proof of time of ordering on the receipt, when the issue had been accepted to be changed by the worker, the other workers all decided to huddle and find out what's happening, following that with stares in our direction. Can't fault the food once this w... Ver carta