"Went to go for food on a mid week evening, was not greeted by anyone. Found a table and when going to the bar to order, was told “we saw you come in and the table you’re sat at is reserved (there was nothing on the table to show it was reserved)” the condescending tone and approach by the young lad slumped behind the till (not even asking what I’d like to drink) was very off-putting when I was simply taking my mother out for dinner. We both agreed we will not be coming to the pack horse again having been coming here for a number of years. Very much negative impression of the team who clearly have no passion for keeping loyal customers. UPDATE Thank you for your reply Pack Horse Owner, it is clear to me that my review was not read properly as nothing related to what day we visited. Either your staff are behaving differently to you than when in front of customers or you’re oblivious to their behaviours. Also, dining in the conservatory was not offered, in fact the staff member behind the bar (sat on a stool) made no effort to even get up to locate a suitable table. The defensive tone of your reply tells me that you don’t see that anything needs improving despite me not being the only reviewer to point out the lack of customer service for the price point of your products/services. Your reply has made it very clear to me that the staff take the lead from the management in this instance."