Teléfono: +441678530285
Dirección: Pale Estate, Gwynedd, United Kingdom, LL23 7PS
Ciudad: Gwynedd
Menú Platos: 4
Reseñas: 380
Sitio Web: https://www.palehall.co.uk/
"I booked an eight course taster menu fine dining experience at Pale Hall for my wife 's birthday treat, which turned out to be a hugely disappointing non event. I made our booking for two, five weeks in advance of valentines day, which seemed to be the perfect romantic choice, and no mention of restrictions to menus or of their being a set menu for Valentines day was ever mentioned, until the actual day itself, despite having discussed our requirements to five separate members of staff over a five week period. I discussed our requirements with Luke the day before we were due to dine at Pale Hall, and was very surprised to establish that we had been allocated a table in the family dining area, Venetian room, and not the Henry Robertson Dining Room, despite the website clearly stating that the taster menus are served in the latter. On V day itself, I called to ensure all was to order, only to be told by Jan that the hotel was not serving the eight course taster menu. I shared this update with my wife who was both surprised and disappointed that such an establishment could be run so randomly. I called Jan back and after two more phone calls, she conceded that they would provide us with the eight course taster menu. I subsequently discussed my overall concerns with the manager Debbie, who confirmed that the Hotel was only serving a set five course taster menu for V day. I complained that this was never made clear from the time of our original booking to the actual day itself, despite having spoken to five members of staff about our dining requirements. Debbie offered us a free bottle of champagne as a gesture of good will, and after my protests, re instated our booking to the Henry Robertson Dining Room. When I asked if the V day menu was the same price and selection as the sample menus on line, Debbie confirmed that it was, despite the fact that two selection options had been removed. I then asked if the wine taster flight was the same price as the sample menus on the web site, and she confirmed that they were. She then emailed me a copy of the V day five course taster menu, which revealed that the wine flight price had been hiked from 60.00 to 95.00 despite there being no changes to the wines provided. I called Debbie again to express my disapproval and shock at being constantly misled by her and her staff. She responded by assuring me that we would be charged the original price of 60.00 per person per head, which caused even greater concern, when considering that all other diners ordering the wine flight would be made to pay the inflated themed rate of 95.00. Having been deceived and misled by both staff and management throughout, we were left with no other choice than to cancel our booking, just two and a half hours before we we due to celebrate my wife 's birthday, with a fine dining experience. What we actually were offered at the 11th hour, was a diluted themed menu, with no choice options, plus a wine flight package that had been inflated by a whopping 60%. Suffice to say, we will never be dining nor staying at this shoddily run establishment again."
Menú completo - 4 opciones
Todos los precios son estimaciones en menú.
GuitarPete
Incredible afternoon tea in a beautiful setting. Lovely decor and grounds, and very friendly staff too. Highly recommended!
Dirección
Reseñas
xusto
Wow, beautiful hall and wonderful friendly staff. Have to mention Peter, who went above and beyond, but also all the waiting staff. Excellent. Made my sister's birthday meal a treat. Thank you.
Christopher
Looked forward to the fine dining) experience of 7 courses After finding a 4 inch length of plastic in second course it somehow spoilt the evening,and still got stung for 12%5 service charge , didn’t release a green star means food is presented wrapped in plastic but take your chances you may enjoy it
Steve
Excellent Sunday Lunch. Started on arrival as the young member of staff assisted me connecting my BMW to the Porsche EV charger ..... was surprised it worked but yay :D Then a warm greeting in the hall and shown to our table in the beautiful dining room. Presented with menu's and given complimentary Lanson champagne whilst waiting for the starters. All in all impeccable, professional service from start to finish and exquisite food in flavour and presentation. A joyous way to spend an afternoon Thanks to all involved! Ver carta
21helenb
My 2nd visit to this beautiful hotel.Booked the evening as knew the Cor Meibion choir were to sing.Excellent service from arrival by Peter,so friendly but professional and could not do enough for us,a true asset to this hotel.Greeted with a glass of fizz on arrival,nice touch.Arrived into hallway at 6pm for more fizz canapés whilst waiting for choir.Well they did not dissapoint !! They were fantastic certainly had everyone in Christmas spirit .We were seated on a table of 8 for our meal,fabulous company.The food as always was amazing even tho the restaurant was obviously extra busy with the large amount of diners.I cannot praise staff management enough for a fabulous evening and can't wait t...
DAVID
Myself and my wife called for a look around and morning coffee . As context we have stayed at a number of relais hotels and coming down the drive and to see the hotel and grounds it is up there with many of them . However upon walking in we were left wandering and started to feel like we were intruders there was no warm welcome, other guests we believe just stared at us and it was all a bit uncomfortable. So we went back to our car and after a while decided to try again but same experience. We had a drink in the Huntsman Bar and staff were ok not over welcoming and all the time you felt you had to whisper. All not at all in line with our other experiences at relais hotels . Suggest this hote...
Redcheckedscarf
We visited the Huntsman Bistro to celebrate a special birthday in the family. It was difficult to find in the dark and not easy to find the restaurant even once in the grounds but well worth the effort. Every dish served was wonderfully thought through and put together and we felt the bill reasonable. Our pre dinner cocktails didn’t arrive until after the food, however it was honestly explained and they were taken off the bill. Of much surprise was the option for steak which was pink or well done only. We asked if it could be medium as our daughter definitely would not want rare and well done is not to her taste but she was told no. She went for well done as ‘pink’ was too much of a gamble b... Ver carta
johnmG6816MK
Subject: Amazing Food and Fantastic Stay Can't Wait I just had to share my excitement about our recent stay at the hotel. It was truly an amazing experience, and I couldn't wait to tell you all about it! First and foremost, the food at the hotel was absolutely fantastic. From the moment we arrived, we were greeted with a wide range of delicious options that catered to all our tastes and preferences. Whether it was breakfast, lunch, or dinner, every meal left us satisfied and craving for more. The culinary team really outdid themselves, But it wasn't just the food that impressed us. The entire staff at the hotel was incredibly welcoming and accommodating. They made us feel right at home from...
SteveC
We decided to book Pale Hall for a special birthday celebration and had a dinner reservation for 6.30pm on Sunday. We were staying in nearby Bala, at the Plas Yn Dre (also fantastic) and planned to get a taxi to take the four of us at around 6pm. This turned out to be not quite as simple as we imagined. There is only one taxi firm in Bala and, by all accounts, they're not the most reliable, to say the least. We requested a cab the day before and they couldn't commit, saying they'd call us to confirm, but they didn't. When we called them on the Sunday morning, again they said they would call us later, but again we heard nothing. As we all wanted to enjoy a few drinks to celebrate, we reluctan...
C3775WDandym
I booked an eight course taster menu fine dining experience at Pale Hall for my wife 's birthday treat, which turned out to be a hugely disappointing non event. I made our booking for two, five weeks in advance of valentines day, which seemed to be the perfect romantic choice, and no mention of restrictions to menus or of their being a set menu for Valentines day was ever mentioned, until the actual day itself, despite having discussed our requirements to five separate members of staff over a five week period. I discussed our requirements with Luke the day before we were due to dine at Pale Hall, and was very surprised to establish that we had been allocated a table in the family dining area... Ver carta
Categorías
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Vegan Disfruta de nuestro menú vegano, que ofrece una selección vibrante de platos a base de plantas elaborados con ingredientes frescos y de temporada. Saborea comidas sabrosas que son tan nutritivas como deliciosas.
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales. Ver carta
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Vegetarian Disfrute de nuestra vibrante colección de platos vegetarianos, elaborados con las verduras más frescas, sabores ricos y especias sabrosas. Disfrute de un plato saludable y delicioso que celebra los mejores ingredientes de la naturaleza.
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Gluten Free Saborea deliciosos platos sin gluten elaborados con ingredientes frescos, asegurando sabor y calidad para todos. Disfruta de diversas opciones que van desde aperitivos hasta postres, atendiendo las necesidades de los sensibles al gluten.
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