Penguin Fish - Carta

Just got home after ordering and there’s 4 hairs in a reg portion. I live too far away to go back. Gross

Forgot our fish so we had to go back. Given the fish which was covered in chips that made the whole lot soggy. Won’t be returning.

The fish and chips at this restaurant were disappointing. The batter on the fish was excessively hard and greasy, with very little actual fish inside. The only saving grace was the chips. Ver carta

Sausage was great but chips were a massive let down. Despite ordering only 20 mins after opening they were luke warm, all soft and stuck together making it very difficult to eat. Also despite asking for salt and Vinegar that was also lacking. Bland! Won't be returning.

Gone down hill. Chips are stodgy, and a lot are black from bruised potatoes being used. Order has been wrong past couple of times also. Has happened twice now, wont be risking it for a 3rd time. Young staff obviously dont want to be there, in turn running the place into the ground slowly. Used to be great food, shame.

Thought I'd try these as it's been few years since. Wish I hadn't bothered. Batter was chewy on the fish no idea how they managed that. My daughter had cheesy chips, which she couldn't finish and chicken popcorn seems to be missing the vital ingredient chicken!! My second daughter had veggie burger, she rated it 1.5 out of 5. Won't be returning ANY time soon, if ever. Ver carta

I had a terrible experience at this restaurant. They didn't have bags, so I had to walk in the cold. When I realized they forgot my fish, I had to walk back. The staff then gave me someone else's order of fish and chips in a box. By the time I got home, the food was cold and I had to sift through the chips to find my fish, which was broken up. I will never be returning to this place.

Absolute terrible service from 2 members of staff over the telephone. Made an order through the app which then arrived incorrect. I called them up and was greeted by absolute disgusting attitude, so argumentative and even hung the call on me. I had to ring them back and attitude was even worse. When I mentioned their customer service is appalling I was replied with ‘really’ in a sarcastic way. Never will they have my custom again, the food was also disgusting, just like their attitude! Not even an apology was given!

During a recent visit to your restaurant, my teenage daughter placed our order, paid for the food and drinks, and then collected our beverages on the way out. However, she was mistakenly accused of not paying for the drinks by a staff member. After a brief check, it was confirmed that the payment had been made. The lack of apology from the staff member was quite embarrassing for my daughter and the other customers present. I suggest providing receipts to customers after they have made a payment to avoid similar misunderstandings in the future. Ver carta