"The only positive thing that can be said about this evenings experience, is that the temperature of the food was good. From the point of placing the telephone order, we were met with poor customer service, with the gentleman on the phone being very clearly disinterested in any kind of welcome or friendly interaction, in fact he was rude. We were told 45 minutes to wait, which was fair for a Saturday evening. So we rocked up, and we waited, and we waited, and we waited some more. No interaction, no apology, nothing. He then took the payment and so we were full of anticipation, but still we waited. Finally we received our order, about an hour and a half after making the call, so double the time expected. And you wouldn’t mind, if there was at least some friendly customer service, an update, and an apology, but nothing was forthcoming. The food was not great either, so a customer lost."
