Teléfono: +441792462400,+441792457000
Dirección: J Shed Arcade, Kings Rd, Swansea, United Kingdom, SA1 8PL
Ciudad: Swansea
Platos: 21
Reseñas: 7290
"I rang at the beginning of January to book a table for my daughters 16th birthday on February 10th. I booked for 24 people and paid a deposit of £5pp. In the week leading up to our visit I had a phone call on the Monday asking for my preorders as they were not asked for when I booked. I quickly got all the orders in and emailed them to the address I was given. I didn’t receive a reply to my email to confirm so tried to ring the restaurant all day Wednesday and Thursday with no answer. I started to panic. So I tried again on the Friday and finally someone answered. She said the head chef had been unwell so they couldn’t open and today was the first day they had reopened. She checked that they had my preorders and said everything was fine and they were looking forward to seeing us tomorrow. At 1.45pm on the day of my booking I received a phone call to say that unfortunately there was a problem in the kitchen and they would have to cancel my booking. The bloke then went on to say how much business they would be losing this weekend blah blah blah, at no point did he say sorry! At no point did he offer any kind of compensation. It was only when I asked about having my deposit refunded did he mention that and proceeded to tell me he would do it when the venue was back open. That’s no good to me!! He asked me why I was so angry??!! He told me there was nothing he could do!! If there was a genuine problem in the kitchen surely they’d know about it in the morning when they were prepping for their 12pm opening?? So why was it nearly 2pm before they rang?? This whole situation was handled so badly and with no apology offered by him. It wasn’t a meal for 2 that was being cancelled (although that would still be out of order) it was a table of 24 who were celebrating a special birthday!! I then had to try to book somewhere that evening so my daughter wasn’t left without a celebration meal with her family. Thankfully we found somewhere and we had a fabulous night! Judging by previous reviews on here we might have had a lucky escape with it being cancelled! I can’t review the food but I can review the attitude and lack of professionalism by the individual that I had to deal with! I think he might need a refresher course in customer relations!"
Menú - 21 opciones
Todos los precios son estimados.
Ravioles
Ravioles rellenos de queso ricotta y espinacas servidos con salsa de tomate y parmesano.
User
Fantastic food the staff are brilliant and great atmosphere
Dirección
Reseñas
Xinrui
The restaurant seems to be closed. The restaurant wasn't open when I was here last week.
User
Sunday afternoon can not go wrong, it is made like home, beautiful atmosphere very helpful staff.
Julie
Not good. Pasta hard. Freezing cold inside restaurant. Prices differed each time bought same drink?!
User
Had a fantastic Sunday lunch today with my wife son daughter in law and my nephew 9 months old ! The food was tasty and the service first class. Will return.
User
Has to be one of the best Sunday lunches I've eaten in a long long time . Staff go that extra mile to make you feel well looked after . Well worth a visit. Lovely out door terrace in New part of the marina.
Timothy
Great food, amazing atmosphere but terrible service, not knowing what a house red was, bringing our starters with our mains, felt like she didn’t know anything about the menu. But the food was amazing would recommend the pizza as the dough is perfection
Agusta10
My wife and I took friends for lunch 01/04/23, the food was good but the service pretty average. I had to approach the bar twice for a drink order. My wife took her friend for lunch today, again the food good but the service from the staff abysmal. 3 staff sat around all watching videos on their phones, 4 times they were interrupted for service from drinks to Chilli Oil, not good enough with the prices they charge. Owners or Management need to get a grip of poor staff before your reputation goes down the pan. No place for complacency.
Shabana
The food at SA1 Swansea branch was very bland, most of the beef meat dishes had both beef and pork but this was not stated in the menus and I was glad I checked with the waiter, so I ended up with a bland plain penne pasta with no seasoning or flavours. A fast food burger has more taste and flavour than the food at Positano in Swansea SA1!! Very over priced for the quality of food and please do mention the beef dishes contain pork on your menus, as a large population of communities don’t eat pork for religious reasons and some people have allergies and need to know!
Misseej
I rang at the beginning of January to book a table for my daughters 16th birthday on February 10th. I booked for 24 people and paid a deposit of £5pp. In the week leading up to our visit I had a phone call on the Monday asking for my preorders as they were not asked for when I booked. I quickly got all the orders in and emailed them to the address I was given. I didn’t receive a reply to my email to confirm so tried to ring the restaurant all day Wednesday and Thursday with no answer. I started to panic. So I tried again on the Friday and finally someone answered. She said the head chef had been unwell so they couldn’t open and today was the first day they had reopened. She checked that they...
Categorías
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Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
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Pasta Deléitate con nuestra selección de platos de pasta clásicos y contemporáneos, cada uno elaborado con ingredientes frescos y de calidad y salsas sabrosas que capturan la esencia de la cocina italiana en cada bocado.
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Welsh Experimenta el rico patrimonio culinario de Gales con nuestro tentador menú. Deléitate con los sabores tradicionales galeses que combinan ingredientes locales y recetas consagradas, brindando una muestra de la riqueza cultural de Gales en cada bocado.
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Coffee Disfruta de nuestra selección de cafés elaborados por expertos, desde ricos espressos hasta cremosos capuchinos. Ya sea que necesites un impulso matutino o un sorbo relajado, nuestras opciones de café prometen calidez y confort en cada taza.
Comodidades
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Takeout
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Seating
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Delivery
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