Teléfono: +441522528595,+441522309926
Dirección: Unit A1, The Glassmill, LN1 1YW, Lincoln, United Kingdom
Ciudad: Lincoln
Menú Platos: 7
Reseñas: 1921
Sitio Web: https://www.prezzorestaurants.co.uk/
"Awful, rude and arrogant staff. This afternoon my partner and my youngest son (7), drove 2hrs to visit my eldest son (32) who has been recently posted to Lincoln with the RAF. We had arranged to visit the local Prezzo, as being frequent visitors to our local restaurant we know they cater for Gluten intolerances. Upon arrival and stating we were gluten free the hostess advised us that all Prezzo 's cider is NOT gluten free. As an ex landlord and restaurant manager and also making my own cider I found this statement to be surprising as every cider I have sampled has always been gluten free and therefore questioned this. A very vague explanation was given regarding that Prezzo cannot guarantee the product had not been cross contaminated. This is false and misleading information however I accepted this and took my seat. It was then I checked the Menu. After checking online weather the ciders Prezzo sells were indeed gluten free or not I discovered they are all indeed as stated on their labels, gluten free. When the 'waitress ' came to take our drinks order I asked the waitress again if this is correct. All she could tell me its that Head office had told them to advise all GF customers that the cider was not gluten free and I was to order it at my own risk. and said, QUOTE. There are 3 other Italian restaurants in Lincoln that sell Gluten free cider if you want to go there Her response was very Curt and my asking this most obvious of questions had clearly irritated her. I placed an order for cola and other drinks for the family. When the orders came I tried to enter a conversation with her to a little more clear on the directive they had been given as the policy clearly was flawed and made no sense whatso ever and for people with intolerances clarity is important especially when it contradicts the cider manufacturer. Getting more agitated by my conversation, the waitress rudely snapped did i want this coke or not? This attitude had shocked all guests at my table so I took the coke as she was clearly getting more aggressive with each word I spoke. It was at which point I suggested we ended the conversation as it clearly agitated her, her reply was Thats the end of the conversation. I think it 's been discussed enough, dont you! she then stormed off without taking our food order. My party and the table next to us were shocked by this rudeness so I thought A word with the manager was necessary. I entered the restaraunt, we were seated outside, and asked this 'waitress ' her name and if i could talk to the manager. She told me her name was Abbie and SHE was the manager! My surprise was evident. I asked her her full name so that I can ensure I make a complaint about the correct staff member and she refused and informed me that we are not prepared to serve you because of your questioning in an aggressive manner We left our drinks and went to Zizzi where we spent £80 on wonderful food, drank cider and had excellent service without attitude, rudeness and aggression. I would strongly suggest that Abbie undergoes further training at a basic customer service level as she was certainly lacking in basic courtesy, manners and information. We are exceptionally disappointed to be treated in such a way for merely pointing out logical errors that needed further explanation. Lincoln is seriously lacking and we will gladly not be going back. Zero stars. Disgraceful attitude and service. To add insult to Injury we attempted to log a complaint with head office but were unable to submit it due to not having a receipt number, so we called the general manager at lincoln directly. James came to the phone and immediately defended the staff member and accused us of being rude to staff and would not be welcome back...such a shame... James was at no point present at the time of our visit nor I suspect even on site, yet he refused to hear our complaint and proceeded to verbally accuse me. When i pointed out he was acting on one sided hearsay he HUNG UP! Rude and arrogant on all counts. NOT the way to handle any customer and not the way to deal with a complaint. AVOID LINCOLN> Poor poor attitude"
Menú completo - 7 opciones
Todos los precios son estimaciones en menú.
Postre
Platos Principales
Calzone
Pasta
Ensaladas
Andrew
Lovely location and very attentive staff made for a lovely meal. Watching your pizza being cooked was a nice addition.
Dirección
Reseñas
2004deejay
Good service..nice place...the food was fine...its a shame they only take card payments... maybe this was the reason that it was very quiet?...
Lissxxxxxx
My partner and I went to Prezzo for a Valentine's Day dinner. The food service was fast and delicious! Our server, Jade, was delightful and helped us navigate the menu, ensured our food was to our liking, and was just a wonderful person overall. 10/10 rating!
LondonGirl64
During a very busy lunch period, we called into Prezzo which is a place we wouldn’t normally go to. The staff were friendly and helpful. The goats cheese and roast peppers pizza was lovely. Really tomatoey and full of flavour. We won’t leave it so long before we visit again. Ver carta
aslaugf2017
We went here with friends for an evening meal. The prices have gone up a lot since pre-Covid but the quality was excellent so we didn’t mind. The portions were big and the flavours were great. The staff were really friendly and attentive and we couldn’t fault the service at all. Definitely the best Prezzo experience I’ve had
Michael
My partner and I came to this restaurant for a Valentine's Day meal last night. The food was exceptional and the atmosphere was great. Everyone was friendly, but a special thank you to our server, Jade. She went above and beyond to make sure we had a wonderful evening. Both of us appreciate everything she did and thank you for the prosecco. We really enjoyed it.
Emma
Not sure why you have made the decision to no longer accept cash but I will no longer be a customer due to this. Cash is legal tender and I’m pretty appalled that you are now refusing to accept this. We only had cash so had to find somewhere else to eat that night and now will not return due to this new rule. It’s such a shame as this was one of my favourite restaurants Ver carta
Tamsyn
We went as a family to celebrate our son’s birthday. We were welcomed as soon as we entered the restaurant by lovely friendly staff. We had a lovely meal, the food was excellent, speedy service from a lovely waitress, Nastia. They sang happy birthday to our son and made it super special. Chatted to another member of staff, Abbey, who was just lovely and left feeling full and happy. Thank you all for a lovely meal and evening.
Narborou1
When I called and spoke with Abbie, the manager, the restaurant was fully booked. Everywhere else nearby was also fully booked. I asked if Abbie was a "can do person," and she said she would try. My family had booked a hotel and travelled from Leicester to have a break with a member of the family who didn't have much time left to live. Despite being fully booked, Abbie went above and beyond to secure us a table for 8 with just a few days' notice. When my family arrived, they had an amazing meal. They were seated at a great table with a view, and Abbie even came over to greet them and make sure everything was satisfactory. This was a truly exceptional effort by Abbie. Thank you.
Adam
Awful, rude and arrogant staff. This afternoon my partner and my youngest son (7), drove 2hrs to visit my eldest son (32) who has been recently posted to Lincoln with the RAF. We had arranged to visit the local Prezzo, as being frequent visitors to our local restaurant we know they cater for Gluten intolerances. Upon arrival and stating we were gluten free the hostess advised us that all Prezzo 's cider is NOT gluten free. As an ex landlord and restaurant manager and also making my own cider I found this statement to be surprising as every cider I have sampled has always been gluten free and therefore questioned this. A very vague explanation was given regarding that Prezzo cannot guarantee... Ver carta
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Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
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