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After ordering a tea and preparing to order a meal, racist manager Jay Rayapativenkata said police would be called if I did not leave. I was isolated for being black. Jay should be harshly reprimanded for maltreatment of patrons. Christy MC

Prior to the COVID-19 lockdown, I had a sophisticated and enjoyable lunch in a somewhat impersonal atmosphere. The staff and food both deserved five stars. While the prices were a bit high, dining alone in such a large restaurant was a bit unsettling.

Good service from start to finish (Ali was our waiter). We had afternoon tea with bubbles. There were a good number of teas to choose from and staff were quick to refill when we ran short. The sandwiches were all good and I particularly liked the slice of chorizo sausage roll. Wish there had been more of that! The scones were decent but not amazing. The cakes ended things nicely. We had a Groupon voucher so it was half price.

The restaurant staff provided terrible service during my recent visit. I have lived in the area for 5 years and frequently used the hotel restaurant terrace, as it is usually quiet. However, on this occasion, despite the tables being mostly empty, the staff claimed they were overbooked and asked us to leave. Only one of the 7 or 8 tables was occupied, and the waiter seemed uninterested in helping us. He mentioned that they were expecting more guests, but they never arrived.

Had breakfast for two on a Saturday morning. Service was poor, slow, disorganized. The open-air kitchen revealed disagreements among the chefs and with the wait staff. It took 30 minutes to serve waffles....that were cold, crunchy, and dry. The order arrived in installments, with the last item arriving as we were essentially finished. I’ve dined at this restaurant several times previously over the past few years. Like everything at the hotel, everything has gone downhill in quality.

We booked last minute an afternoon tea at this 5 star hotel in Canary Wharf, out of the fuss in central London. It was definitely a nice idea, and totally worth in terms of value for money! Reservation process over the phone was fast and easy, with all our questions answered in a satisfactory extent. Upon arrival, we were greated and served by Cataldo, the head waiter, who was also very patient and helpful with us, when we asked to take some pictures of our party. The savoury secton was tasty, with ample selection of frwshly made sandwiches, followed by superb scones, with homemade jam. The experience was overall excellet. My only suggestion would be, being summer, to make a better use of th...

This was my works last day and as a special treat to ourselves we booked afternoon tea here. I booked our sitting a few months prior and the communication between myself and the restaurant was amazing they were so helpful and catered for our every need. We had 13 vegetarian options as well as 1 vegan and 1 gluten free. And the restaurant delivered!! The afternoon tea was delicious there was an array of finger sandwiches from honey roast ham to roast beef and then salmon and for the vegetarian option there was mozzarella and tomato a gorgeous aubergine and courgette and more. The pasties were light and fluffy and the scones you can tell they were freshly made. The selection of cakes was incre...

This was by far the worst dining experience I have ever had. I decided to book a table at this restaurant after seeing it listed as an Italian restaurant located in the Four Seasons Hotel while searching for dining options in and around Canary Wharf. Having dined at Four Seasons restaurants before, I had high expectations. However, upon arriving at the restaurant at 7 pm, we found it completely empty, with only three staff members present - one chef in the kitchen and two servers, Mr. A and Mr. B. Mr. A seemed unfamiliar with the menu and repeatedly asked for our orders. When I requested to see the wine list, I was surprised to find a bottle of Brunello di Montalcino listed for 100 pounds wi...

A group of eight of us had an evening meal there during a two-day conference held at the nearby O2 arena. We were almost the only diners which I found unusual but it was a Wednesday evening, perhaps not peak time. Service As you might expect, given that there was almost nobody else in the restaurant, service was brilliant. The maitre d’ was very attentive and he obviously cared for the reputation of the restaurant as he rejected two bottles of wine having opened them and before we tasted them. Food quality I was disappointed with the quality given the star rating of the hotel in which this is based. This is not to say that the food was bad. My bruschetta had three styles, not simply the toma...