Teléfono: +448448799142,+443448799142,+447801982354
Dirección: Macdonald Leeming House Hotel, CA11 0JJ, Eden, United Kingdom
Ciudad: Eden
Menú Platos: 4
Reseñas: 295
"My husband and I recently returned from our holiday at Macdonald Leeming House and unfortunately I need to make a complaint about a number of concerns. 1. Lack of care for dietary requirements: My husband has Crohn’s Disease and as a result cannot eat any fibrous food. Crohn’s is a serous condition which can result in emergency hospital treatment if an attack occurs. My husband discussed his needs with the chef each night (who was very accommodating), however on the first night the potato skin was left on his chips so my husband had to slice off the skin of every chip before he could eat them. He reminded the chef of his situation again the next day and from then on no more mistakes were made. However, no member of waiting staff were made aware of his dietary needs, so every meal time we had to explain he had a different meal plan already arranged with the chef. Each waiter/waitress was very confused and we had to get into explanations of his health condition. I’m sure you can appreciate it was embarrassing, awkward and frustrating to have this same conversation for every course of every meal in front of all the other diners. 2. Poor service: The waiting staff in general were comedy bad. It was literally like being in an episode of Faulty Towers every day. Service was extremely slow, orders forgotten, orders incorrect and general chaos for every course of every meal. We did complain to the manager on reception who explained that he had received complaints from a large number of guests about the same thing. The staff were all very friendly and apologetic for the situation and it seemed that all staff we spoke to were very new to the job (it was their first week). I appreciate everyone has to learn and would give consideration to a trainee, but when the entire team is new and there’s no one managing the situation, the result was totally unprofessional and not what I would expect when paying to stay a luxury hotel. 3. Lack of cleanliness: There were a number of ways the hotel fell short of appropriate cleanliness standards. Firstly, there were flies crawling all over the breakfast buffet every morning. All the windows were open as it was extremely hot and the hotel heating was still on full blast at all times, so I understand how flies got in, but no attempt was made to cover the food or get rid of flies on the food. Secondly, room service food was not cleared- the room next to ours had left a tray of half eaten chicken sandwiches on a shelf opposite our door one afternoon and this was not actually cleared away by staff until the next morning! Again, the radiators in the corridors were burning hot and as all the fire doors were closed, there was no air flow, creating unpleasant smells. Thirdly, our room was given the most basic of cleans- the bed was made and bathroom cleaned but our cups and glasses were not replaced with clean ones and when our shower gel needed replacing they left a half used bottle from another room, rather than providing a fresh one. In short the experience was disappointing and not what we were expecting from a 4 star AA Rosette hotel and restaurant."
Menú completo - 4 opciones
Todos los precios son estimaciones en menú.
mahmadbarrister
Decent fish and chips, by special request as it was not on the menu for tonight. The chef was accommodating.
Dirección
Reseñas
iancP1507NJ
Great choice, great surroundings, great food. Service very good and breakfast was one of the best we have had in any hotel.
BennyB0y78
Went here for dinner and breakfast as we arrived late to our holiday home which was just by the hotel. Purely out of convenience.
Ruthharr
Bit of a let down. Dated. Not a lot of food. Interesting twist on cakes but small. Lovely views of ullswater. Sorry to say but better places to go for afternoon tea. Service ok. It was quiet. Can’t think of anything else to say Ver carta
Benedict55
Very cosy with stunning views. Pre-dinner drinks in the drawing room and card games in the library after dinner made this all great fun. Quite pricey for dinner but very good. (Some local pubs have upped their game for less). Breakfast sets one up well for a good day’s exploring.
TimLFC
Everything about the experience was OK, just not exceptional. The food was of a fairly high standard but both my Wife and myself felt it lacked a slight touch of seasoning. The service was fine and the staff were friendly but not quite attentive enough a few times the empty plates and glasses were left a bit too long and there was no offer to re fill wine glasses or provide additional water. I would happily eat there again and the overall experience was a good one but I think a bit of additional training on the 'small things ' would help to take things up a level.
JonnyWilde
We had a great meal, very well made and tasty. But a musty smell and old fashioned decor really let the experience down.The customers were a range of ages. So I think they would welcome the change. Ham hock starter was great. And the lamb main tip top. Cheese option was great but as usual with most places, not enough crackers/bread. My wife had the soup, chicken and a very rich chocolate dessert which was all delicious!So as stated, great food but poor environment. Also, our waiters forgot three times we were having the full ‘experience’ resulting in us missing courses and having to ask for them! Ver carta
christina
I found the staff minimally helpful on any number of issues. There is a continual language issue often I am not understood, often I don't understand. What the setting may enhance, the staff undermines. Of note, this place is boring. There are no accommodates except to sit in dreadful chairs and watch the rain/sun glide across the far hill. Might have been better had we the freedom of a hired car, but given we used the train, we feel a bit trapped. They are barely able to accommodate guest with mobility challenges. The menu items for dinner strive for the most ordinary: a bit of beef cheek (seriously? braised to over cooked and tasting like marrow), chicken, or a chuck of haddock. The same st...
938BrendaT
It went wrong as soon as we walked through the door and the very flustered chap on reception just seemed to go to pieces. Had we booked. He didn't know if they were serving lunches. He just kept repeating that a Chinese tour was coming in later and how would he cope. Everything seemed a bother. This review will come as no surprise to the staff as I spoke at length to the charming manager and he was in complete agreement about the lunch I was served. This was meant to be a lamb and chickpea curry but they'd used belly of lamb so it was a dry bowl of lamb fat with masses of chickpeas. The manager offered to change it but it is a very small menu and had nothing I wanted so I opted for the fish...
Kate
My husband and I recently returned from our holiday at Macdonald Leeming House and unfortunately I need to make a complaint about a number of concerns. 1. Lack of care for dietary requirements: My husband has Crohn’s Disease and as a result cannot eat any fibrous food. Crohn’s is a serous condition which can result in emergency hospital treatment if an attack occurs. My husband discussed his needs with the chef each night (who was very accommodating), however on the first night the potato skin was left on his chips so my husband had to slice off the skin of every chip before he could eat them. He reminded the chef of his situation again the next day and from then on no more mistakes were mad... Ver carta
Categorías
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Lunch Deléitese con nuestras ofertas de almuerzo, donde los ingredientes frescos y los sabores globales se fusionan para crear comidas satisfactorias. Elija entre una variedad de ensaladas, bocadillos y platos principales abundantes para una escapada culinaria a mediodía.
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Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor. Ver carta
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Cheese Una selección curada de quesos artesanales de todo el mundo, con sabores y texturas diversas que deleitan el paladar. Perfecto para compartir o disfrutar individualmente con los acompañamientos ideales.
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
Comodidades
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Seating
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Reservations
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Serves Alcohol
- menú
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Vegetarian Friendly
