Omagh
The Cheeky Fox

The Cheeky Fox

57 Tattyreagh Road, BT78 1PZ, Omagh, United Kingdom

Pub • Food • Irish • Grill


"Having read the many positive reviews about this restaurant, my family and I decided to give it a go and we booked a table.This is the first time that I have ever wrote a review, but in this instance I felt I needed to. It was VERY disappointing. If you’re considering booking this restaurant as a large group, think again.Our experience from the Sunday lunch was that, the restaurant is missing a restaurant manager, and there are way too many staff not being coordinated. We had a booking if 16 people, our starters came out without an issue. The main course then came out. I would have given the food the thumbs up only that most of our dishes were cold. 2 of us had to send back the lamb to get reheated, the roast potatoes were as black as mountain turf!The sides came out 15 to 20mins after the main course was tabled. Most of us had finished our main course before receiving the sides. It was laughable...the last man to finish his dinner had 6 sides of all Veg. We then complained in the hope that the service in the desserts would be a bit more streamlined, but again the deserts came out to some and not to others. I never actually received my desert in the end so I had to ask them to take it off the bill. Then we ordered teas/coffees...and the same happened again. Some didn’t receive coffees and had to prompted 15minutes after everyone received theirs and then others received coffee that was cold and had to be reheated. The service overall was an absolute sham...the food, had it been received in full and warm, would have been ok, but again the kitchen service let it down. The deserts tasted good, but again the fact that a lot of us had to prompt the staff for missing dishes let everyone down. I sincerely want to give this restaurant a positive review, as it is a lovely setting, but the service was atrocious. It’s fine to have staff that are still at school, but you could atleast employ a manager and a chef to run the show. I doubt I’ll be back."

Rexy Jack's

Rexy Jack's

Kelvin Rd, BT78 1LD, Omagh, United Kingdom

Sushi • Mexican • Chicken • Burgers


"Got a takeaway from Rexy Jacks restaurant in Omagh on 15th October 2022. As soon as I returned home and tasted the kids chicken burger meal, I immediately spat it out as chicken was inedible and definitely unfit for human consumption. My daughter had the Wolfgang burger which had a number of different meats. She did not seem to notice anything that was inedible., The following morning, I contacted Chloe the manager at Omagh restaurant and advised of the uneaten kids meal and that the chicken was off. She immediately was defensive in stipulating that food standards are stringent and that the chicken could not be off. I diplomatically pointed out that irrespective of her dismissive claims that the fact remained there was an uneaten meal that I had agreed to bring to her and that she would refund for the uneaten meal. It was at this stage that she informed me that if the chicken was off then there was chicken in the Wolfgang burger. I immediately ended conversation to phone my daughter and the nightmare unfolded whereby my daughter had already been in contact with out of hours and was treated for suspected food poisoning . She was violently ill throughout the night. Given that the chicken was inedible and seemingly off in the kids meal, one can logically deduce that it was the chicken in my daughters burger from this resturant that made her ill. I immediately informed Chloe at Rexy Jacks who passed on her area managers details. A rather elusive chap called Liam who failed to respond to any correspondence. The samples came back eventually not showing signs of food poisoning however advised that it was most likely out of her system within 24 hrs of being violently ill and it’s unfortunate and somewhat difficult to prove food poisoning As a loyal customer who has dined on several occasions historically without issues, I had reached out again to Chloe and assistant manager Emma to try and resolve the issue and give them a chance to act in goodwill to refund the money paid for uneaten meals and another meal that seemingly made my daughter violently ill. I explained that given suspected food poisoning and uneaten meals, it may have breached food safety standards and therefore legally or as a gesture of good faith as a loyal customer request a refund rather than progress matters further for compensation due to personal injury. I strongly believe that given the nature of the complaint and uneaten food, at the very least should be entitled to a a refund after suffering from suspected food poisoning. The Consumer Rights Act states that food should have been produced with reasonable skill and care, be of satisfactory quality and fit for purpose. This clearly was not the case and if we had dined in rather than a takeaway costing almost £50, we would not have been charged for the uneaten meals. The attitude of all the managerial staff is one of avoidance. Unprofessional in saying that they will speak to other managerial staff snd Will call back within a day to no avail. It’s bad enough that this has happened but it’s your attitude in refusing to refund for uneaten meals. Since this incident, I have realised from looking at other reviews that I am not alone in my disappointment in inexperienced managerial staff who take a stance that if there is an allegation of suspected food poisoning they will not make any effort to engage or resolve the situation. Appalling customer service. STAY CLEAR."