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Really poor service, mediocre food. Waited 50 minutes for our food to arrive. Tables left uncleared, lack of staff. Disappointing.

The food was excellent, with no complaints. While the staff was friendly, we encountered a waiter who seemed tired and lacked wine service skills. The steak and fish and chips were both delicious. The prices were reasonable for the quality of the food.

We had dinner on one night we stayed which was average. I had a supposedly locally farmed T Bone Pork Chop which although tasty was quite tough. My wife's meal of Salmon Salad was excellent. As usual the wines were expensive and not particularly tasty.

We stayed at the Norton Park hotel for four nights on a package that included an evening meal. The food was so good. The menu did not change during our stay but this was not a problem for us as there were sufficient dishes on the menu for us to try something different every night!

We had dinner here as part of our spa package at the Q Norton Hotel, and it completely exceeded my expectations. Food was delicious (we had three courses! and the service was fantastic. Uday and Ali were excellent hosts and their team provided top notch care and service. They clearly had a great rapport with everyone in the team and guests. Would 100% recommend.

I've stayed at this hotel a few times now and the highlight for me, is the restaurant. Food is great, superb sweet potato fries! The pea mint ravioli and the veg rice flour parcel mains are both of high quality. Onion soup is also amazing. Connor, who works there, is an absolute legend! Great advisory on food, great customer service skills and really knowledgeable. He really knows how to look after his customers, that's for sure. Thanks very much. Keep up the good work!

We had booked an afternoon tea for £25 per person in advance. It was held in the hotel bar, where our table was located farthest from natural light, with only wallpapered walls to look at. The bar was fairly quiet during our visit, with about 4 other tables occupied by guests, some wearing dressing gowns. There were 3 polite waiting staff on the floor, but none of them were very attentive. We had to ask for everything, including tea, and service was slow and disappointing. The tea in the teapots cooled quickly, and while the sandwiches were average and the cakes were fairly tasty, the scones were disappointing. Each of us received one plain, pre-sliced scone that we suspect was pre-purchased...

I recently attended an afternoon tea for a birthday after viewing the online menu. Despite the £25 price tag, the menu seemed appealing with offerings such as salmon rolls, coronation chicken and mango chutney sandwiches, Serrano ham and pickle sandwiches, and promised macaroons, eclairs, and battenburgs. However, the actual experience was disappointing. The ambiance was quiet, we were seated promptly, and told our food would arrive soon. Unfortunately, we were never offered any tea or beverages, and ultimately did not even receive a cup of tea - a glaring oversight for an afternoon tea service. When the food did arrive, it was evident that a mistake had been made. Instead of the advertised...

While staying at the Norton Park Hotel for 2 nights we ate in the restaurant in the evening for breakfast on both days. The first evening it took over 15 minutes to get a drink order in the restaurant after sitting down at the table, then another 5 mins to do the food order. I asked for prawns with normal seafood sauce not **** Mary sauce as I don't drink alcohol but I believe it came with this sauce as it had alcohol in as it went to my head, if you ask for something because you are allergic to something or affects you or other reasons this isn't acceptable. The basket holding the fries with my burger had a broken handle, much better to just put them on a plate save washing up. No mention o...