Teléfono: +441461337007
Dirección: B7076, Smiths At, Hotel, Gretna Green, United Kingdom, Gretna Green United Kingdom
Ciudad: Gretna Green United Kingdom
Menú Platos: 10
Reseñas: 7400
Sitio Web: https://www.smithsgretnagreen.com/
"Awful check in service. Receptionist was late off shift and showed her anger. Her words “ I’m due off but I’m going to do you a favour and check you in” After she was relieved our 2 rooms were allocated, 40 and 39, our teenage children next to us. Another receptionist pitched in that we can’t have 39 as it was allocated, same with next offer of room 32. My children ended up on the next floor down. Our restaurant bills were all messed up. On check out we were apparently under charged, and we were telephoned on our way home and told we needed to pay over the phone another £98. When we queried this, as this was wrong, it came down to around 50 and then further reduced because of all the mistakes to 20 something. I have been emailed to ask for payment and I’ve emailed back to get a fully itemised bill, of course 3 days later I have not received this. I’m not sure anyone there knows what they are doing. And one last thing, a barman refused to pour us a Guinness because he said he didn’t work on that bar and that we’d have to wait for the person who did. We ordered a pot of tea for 2 also and this was left on the bar and the lady serving shouted over for us to come and collect it. This is not service, this is shoddy mismanaged, under trained, under enthused and possibly under paid staff. A very poor experience Food drinks: Nothing to write home about. Breakfast was poor. Sausages not cooked, hash browns you could knock a nail in with, coffee cold, I could go on."
Menú completo - 10 opciones
Todos los precios son estimaciones en menú.
Platos De Pescado
Entrantes
Pepitas
Crujientes y dorados bocados de pollo, perfectos para compartir o disfrutar solos.
Arroz
Comida Mexicano-Estadounidense
India
Postre
Al Horno*
Pollo
Nuggets De Pollo
Nuggets de pollo crujientes y dorados, servidos con salsa a elección.
Sándwiches
Vegetariano
Geoffrey
Rooms: 5 Service: 5 Hotel highlights: Luxury, Romantic, Quiet
Dirección
Reseñas
waynescarpets
Great stay lovely staff. Very friendly Rooms: 4 Service: 5 Location: 5 Hotel highlights: Great view
Andrew
Nick and clean bit expensive lovley breakfast Rooms: 4 Service: 5 Location: 5 Hotel highlights: Romantic
Gerry
Stunning venue for weddings the staff are unbelievable but Paul went above and beyond expectations love the guy well done smiths Hotel highlights: Romantic Ver carta
Steven
Stayed in the penthouse suite loved it jacuzzi bath was like a sml swimming pool n twin shower was spot on also balcony n views great Food drinks: Cocktails n alcarte food beautiful Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury
Severine
A place to remember for sure. Hotel room was superb. Staff very friendly. Sitting area in restaurant was little bit too dark but food was delicious. We've got married there and will have fond memories of our stay. Rooms: The room was more than expected with a fire place. Very spacious and high quality details Rooms: 5 Service: 5
Enw
Staff were very pleasant and friendly. The room was comfortable and the overall hotel quiet. Breakfast was lovely and the afternoon meal. I would visit again as gretna is a lovely place. Nearby activities: Gretna village was romantic and picturesque. A retail nearby and some shops in the village. Good visit Rooms: 4 Service: 5 Location: 5 Hotel highlights: Romantic, Quiet Ver carta
Lindsey
The reception area was lovely, however the seating in bar needs throwing out, it is stained thread bear and I didntcwantcto sit down. Had food on the evening, this was beautiful, however the breakfast the following morning was the worst I've had, no orange, limited items, no beans, long wait. When sausages came out they had a short curly hair on them. The room was nice, clean on arrival but not cleaned whilst there forc2 days. Walkability: 2 minute walk to the blacksmiths for our friends wedding
dave
Wanted to spoil ourselves before we booked into our wedding venue tomorrow at Mill forge so decided to stay a night at this hotel. Booked a table at the restaurant with FINE DINING in mind!! When we ordered our starter the bread roll for the soup was friozen and my Fiancée’s asparagus was cold with a cold bland flavourless hollandaise sauce!! When this happens it puts a downer on everything else!! My main (Hake fish) was nice but sat on a bed of soggy lettuce, my partner enjoyed her pork and sides. The bill with a bottle of wine was still near £100 and we were mixed with customers still in their work clothes who we’re ordering burgers and chicken nuggets, we were in our finest attire wanting...
Sean
Awful check in service. Receptionist was late off shift and showed her anger. Her words “ I’m due off but I’m going to do you a favour and check you in” After she was relieved our 2 rooms were allocated, 40 and 39, our teenage children next to us. Another receptionist pitched in that we can’t have 39 as it was allocated, same with next offer of room 32. My children ended up on the next floor down. Our restaurant bills were all messed up. On check out we were apparently under charged, and we were telephoned on our way home and told we needed to pay over the phone another £98. When we queried this, as this was wrong, it came down to around 50 and then further reduced because of all the mistake... Ver carta
Categorías
-
Cafés Encantadores cafés que ofrecen una variedad de cafés y tés recién preparados, junto con bocadillos ligeros, pasteles y postres. Perfecto para un impulso matutino o un delicioso regalo por la tarde en un ambiente acogedor.
-
Sushi Deléitese con nuestra exquisita selección de sushi, que presenta ingredientes frescos, rollos elaborados con maestría y nigiri tradicional. Cada bocado ofrece una mezcla armoniosa de sabores, prometiendo un verdadero sabor de Japón. Ver carta
-
Kebab Saboree nuestros deliciosos kebabs, hábilmente asados y llenos de sabor. Elija entre una variedad de carnes y especias vibrantes, servidas con guarniciones frescas. Perfecto para una comida satisfactoria y llena de sabor.
-
Asiatic
Comodidades
-
Parking Area
-
Outdoor Seating
- Carta
-
Wheelchair Accessible
- menú
