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Refused service on a weekday for lunch when the restaurant was empty. Not the inclusivity we expect in a city like London. Disappointing

They speak harshly even when greeting you, the service is extremely bad, I personally would not recommend you to come here as a family, but it is your decision.

My daughter's 11th birthday, a wonderful evening with delicious food and great service. We ate there three times during our 9 days in London and it was excellent every time!

Everything was perfect, especially the food and service. although they didn't have a baby changing room but they welcomed us to downstairs so we can change our baby in private but it would've been good of they had a changing room just in case . But hey the food was wonderful.

Its ok for some basic food i guess but is quite over priced for what it is youre certainly paying for location. The Turkish wine and the bread are really good i must say! Staff arent great, apart from the 2 who i assume are the owners. The rest of the staff dont seem to understand a word of English. Not bad, not great, its ok.

I have to definitely agree with others about the service. They are all smiles trying to get your custom but once your bums on the seat they just don’t care. Waiters stood outside smoking. To be fair the food was quite nice, tasty hummus and nice falafel but the bread didn’t taste fresh. This restaurant has a prime position but just give the impression they can’t be bothered.

We went twice and were greeted very badly both times and were not seated. Mr. Hüseyin has a customer reception officer who does not suit his smiling face and quality. He's literally scolding you. Behaviors that do not suit Turkish hospitality and friendliness. If you want to be demoralized with your money and be scolded, you should definitely go. If I go hungry for a week, I won't go to the Sofra branch anymore.

In my opinion, it is not the old table. The food and service has gone down a lot. The place I have been coming to for years is Sofra, but this time it was in the classroom. While waiting for the bill, 4 people at the table drank the tea, 2 people drank the tea, I left it behind. Why do you charge 4 people to pay for the tea? Anyway, Mr. Ozer, Sofra is Turkish hospitality in London. It used to show, but the place has changed over time...

The food was very average and I wouldn’t wholeheartedly say it was very fresh. The water was tepid we had to ask for ice and despite several frantic waiters dashing about, you can only place your order through the manager. There is a service charge and you get a bland complimentary hummus and bread which was quite liquid and oily. My friend has the chicken and rice and I had the lamb/beef mince wrap that was drenched in sauce and quite limp salad. The chips were quite disappointing as they build them as being exquisite on the menu! Would we return, probably not it’s more aimed at the clientele that live locally.