Teléfono: +441993822791
Dirección: 12-14 Sheep Street, OX18 4LW, West Oxfordshire, United Kingdom
Ciudad: West Oxfordshire
Menú Platos: 2
Reseñas: 2717
Sitio Web: https://www.cotswold-inns-hotels.co.uk/the-bay-tree-hotel/
"1-star review due to food poisoning and most importantly lack of appropriate response from management. We went for dinner with my wife and had the exact same dish. Roughly 6 hours after, both of us started feeling stomach cramps which then turned out to be pretty severe food poisoning with all the worst signs. My wife and I didn’t eat lunch from the same place and had no snacks during the day… My wife had to spend the entire day in bed while trying to breastfeed our 5-month old baby. It’s been four days and we still have symptoms. Yet the management response couldn’t be poorer. Firstly we had to wait almost 48 hours for the general manager to call us after emailing, going there in person and chasing by phone. When she called she didn’t apologise once. Not once. She told us a third party would investigate the case fully, including by calling us and give the parent company a report. It’s been five days and we still haven’t heard from that third party investigator. So I trust that the fridges have been wiped and the kitchen cleaned and the investigation will reveal nothing? The appropriate response from a general manager in the hospitality industry would have been to apologise, and offer compensation so we can move on, then go and do your internal investigation to ensure it doesn’t happen again. Instead the manager focused on not accepting liability, making us feel cheap suspected grifters."
Todos los precios son estimaciones en menú.