Teléfono: +441691623852
Dirección: Mereside, Ellesmere, SY12 0PA, Shropshire, United Kingdom
Ciudad: Shropshire
Platos: 12
Reseñas: 6908
Sitio Web: https://www.boathouseellesmere.co.uk/
"I recently visited for breakfast with a friend. Having ordered our drinks and food it quickly became clear our choice to sit outside was an unwise one due to the number of wasps. We therefore picked up our order and asked a young waitress if we could sit inside due to the issue. She smiled and said of course, please sit where you would like. As the centre room was quite full with only larger tables left we walked into the room on the right to find a smaller table. We sat down and started our much awaited breakfast. Unfortunately, just after settling an older waitress walked in and very abruptly asked where we had come from and why we were sitting there. I explained that we had been outside, but due to the wasps we had come in, we had spoken to a member of staff and been told to sit wherever. The older waitress quickly snapped back at me that we had not been told that and that there was a function in that room later so we needed to move. I explained that it was fine for us to move, but there wasn’t any need to speak to us in such a rude tone. The waitress again snapped back, stating she was not being rude and we shouldn’t have been there and we needed to move. At this point I advised that actually I would rather leave if we were going to be spoken to in such a way, to which the lady just turned and walked away from us. As we were leaving I did speak to the lady behind the bar and said that we were sorry we had left our food and were leaving but unfortunately we weren’t prepared to be spoken to in such a rude way. The same waitress then stepped in again and said she hadn’t been rude to us to which my friend said ‘I’m sorry but you really were’. Clearly this waitress thinks this is a suitable way to speak to customers. Our visit was completely spoilt and not wishing to be insulted any further we left. I have never before been left so astounded and disappointed to the point of leaving a venue before I had barely started the meal I had paid for. We won't be returning or recommending them. I subsequently sent two emails to the manager advising of our awful experience, both emails have gone unanswered. Its clear customer satisfaction is not high on their list of priorities."
Menú - 12 opciones
Todos los precios son estimados.
claireh0mer
Dogs in all parts no separate area for diners who do not want to be by barking dogs when eating, no good if one has an allergy
Dirección
Reseñas
nicci
The menu has a good variety of food. The good arrived quickly and was beautiful! The staff were attentive and nothing was any trouble ! Will definitely come back!
Peter
Some staff rude and abrupt. When you order the boathouse breakfast for 6 people you don't expect 2 small bowls of baked beans for 6 people! I know you're only charging £10.50 for this but please serve what is stated on the menu per person
Jo
We booked a table for 20 to celebrate our mum’s surprise 80th birthday lunch. We were welcomed warmly and drinks orders taken. The service, food and customer service were all outstanding Rosie HJ and Nathan looked after us really well and really helped made our special occasion even more special. Thank you all, highly recommend
Writei
My husband and I came to Ellesmere for a walk last week and came across the Boathouse. We thought we'd give it a try, and wow, so glad we did. It was late morning, and breakfast was still being served. We tried the full English breakfast, and it was superb. Very popular place, it was certainly getting very busy. It's definitely worth visiting for food, coffee and cake
FrequentFlier6238
We had a lovely lunch at The Boathouse. As soon as we entered we were greeted with a friendly welcome and seated at a great table with a view over the lake, we didn't even have a reservation so we were impressed. We ordered drinks which came quickly then we ordered food. I had an amazing Buddha bowl which had everything I love, the portion was substantial which is not always the case for vegan dishes and the tastes were great. My partner had a burger which he said was delicious as did my Mum. All in all it was a lovely experience and we will definitely be back.
fosywoo
After a walk around the lake we called here for lunch, it was quite busy as it was Sunday and no staff around to ask for a table. An older lady approached us and asked if we were looking for a table she was quite rude and abrupt. Once seated we were handed a menu and I had to ask a member of staff to order as no one came to us after about 15 minutes, most of the staff looked miserable and uninterested. We ordered two roast chicken breast Sunday lunches sea bass, the sea bass was beautiful as was the roast chicken but for £16 I was quite shocked one roast potato, on each plate, one small bowl of vegetables between two, one piece of broccoli! The food was very nice but for the price I would ha...
Vivien
Booked a table for our family. Started off well. Airy, nice view, pretty decor. Drinks food orders taken staff were friendly. Some of our drinks didn’t turn up. We chased them up still no drinks. Mentioned to another member of staff still no drinks. After 30 mins missing drinks arrive. Hurrah! Food starts to arrive. 2 dishes were missing these things happen, we understood. We told a member of staff, they ran off to find out, but never came back with an update on the order. We asked someone else… one dish turned up by then everyone else on our table was finishing. One dish never turned up. We got given a discount but there was a definite note of hostility from the manager. I’d have been so mu...
Chrste
Not been through Ellesmere and here for 3 years, it was at that time just about OK, but it has slipped downhill somewhat. With not that much alternatives in Ellesmere we tried it once more. Well, all in all, best thing about this place is the view, situated on the shore of the beautiful Ellesmere Lake just outside the town centre. Called in for a quick brunch whilst enroute through Ellesmere town, ordered a cheese and pickle sandwich, side order of chunky fries and an espresso. Espresso was tepid, why oh why can’t the average barista in the UK know how to make a decent and hot espresso, it’s not very difficult ! The cheese sandwich at a few pence under £8.00 was not what one would expect for...
Adele
I recently visited for breakfast with a friend. Having ordered our drinks and food it quickly became clear our choice to sit outside was an unwise one due to the number of wasps. We therefore picked up our order and asked a young waitress if we could sit inside due to the issue. She smiled and said of course, please sit where you would like. As the centre room was quite full with only larger tables left we walked into the room on the right to find a smaller table. We sat down and started our much awaited breakfast. Unfortunately, just after settling an older waitress walked in and very abruptly asked where we had come from and why we were sitting there. I explained that we had been outside,...
Categorías
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Soup Sopas cálidas y reconfortantes para nutrir tu alma. Elige entre una variedad de caldos sabrosos e ingredientes sustanciosos, perfectos para un sencillo aperitivo o una comida satisfactoria en un día fresco.
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Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor.
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Cheese Una selección curada de quesos artesanales de todo el mundo, con sabores y texturas diversas que deleitan el paladar. Perfecto para compartir o disfrutar individualmente con los acompañamientos ideales.
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Salads Frescas y vibrantes, nuestras ensaladas están elaboradas con ingredientes de temporada y una mezcla de verduras crujientes, vegetales coloridos y aderezos únicos, ofreciendo una opción deliciosa y saludable para cualquier paladar.
Comodidades
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Seating
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Free Wifi
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Waterfront
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Late Night
