The Cross Keys - Carta

The Lambley

➤ Main Street, Nottingham I-NG4 4PN, United Kingdom

Carta • Pub • Vegan • British • Vegetarian

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"I simply don 't write reviews unless a venue truly deserves it...and this one certainly does. A pre christmas family meal for 5 covering 3 generations so like any good father of a troublesome 2 year old...I did my menu research and knew before we arrived what we were going to devour. I have an addiction to anything with the words 'honey roasted ' in the title and the carrots took no exception to this rule whilst I was salivating over the elegant depiction of the lamb shank and its vegetable ensemble. Starters arrived with the wine. The Rioja tasted like silk and my tomato soup was perfect. All seemed fine and cozy with just enough elegance from the venue and its surroundings to make it feel more than just your typical village pub. Then the same main arrived for 3 of us. Slow Braised Lamb Shank, Creamy Mash, Honey Roast Carrots, Broccoli, Red Wine Sauce £18 The lamb shank, placed in the center of the dish , on a bed of mash, with a couple of carrots and broccoli dotted around the circumference. I admit I punch above my weight with my partner, so I have had to wine and dine her in some of the finest and not so fine restaurants to make her see the light. I consider myself very experienced in paying a lot for good food. So when I am presented with a boiled sliced carrot on my plate, with no hint of a sticky glaze or roasted glory.... I find myself in a predicament. My food excitement has gone, I 'm annoyed and I am seeking answers. I ate both carrots and both pieces of broccoli and still found myself with a very large piece of semi chewy meat and a lot of mashed potato. There was very little gravy so the mash was quite dry by the time I had eaten half of it and there was very little to no red wine running through it. So here the fun begins. I point out to the young waitress that the carrots were boiled. She states she will speak to the chef and find out. Whilst salivating over the prospect of deserts , I notice on two occasions staff walk towards us then walk away. I then got an answer which was just I 'm sorry we will not make the mistake next time This made me furious! Great, so the next person who comes in and orders the same dish today will get honey roasted carrots ?! So I decide to speak directly to the staff near the bar highlighting the errors in the menu and (on a £155 table bill) diplomatically asked for £5 per meal reduction to compensate for our culinary catastrophy. The chef made eye contact with me and he said I 'm sorry I did 'nt realize, we were just really busy As far as I could see we were the only people dining at the time! Then the manager came from around the corner and startled me as I was holding my 2 yr old. Without any introduction or apology his first words were Ive took a fiver off the bill I have had an extensive career in conflict management and customer service. I have never seen anything like this. It was rude, abrupt, with no empathy. Im not taking more than a fiver off , its just carrots . He emphasized. I pointed out it ruined 3 plates of food. In the end I just paid the bill and left. I 'm told that it was now under new recent management and it was not like this before. I would never eat here again and the whole staff need to take a course in customer relations."

Springwater Chinese

➤ Moor Ln, Calverton, Nottingham NG14 6FZ, United Kingdom

Carta • Soup • Asian • Coffee • Chinese

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"We went for a family meal, the experience wasnt good and we ordered dessert at the end and it was awful. This came out in a clay bowl. At the time I hadn't noticed but it had a chip in it. I took a bite into the ice cream i had swollen some of the chipped bowl. When telling a staff member they were not bothered and just offered another ice cream. Whilst I did accept this at the time, this wasn't a compensation it was just something they did. I will never be attending again. On top of this the quality does seem to have gone down hill. We will be trying to find elsewhere as we have been coming here for years now so it's a massive shame. But definitely do not order the ice cream as its not worth the money. £6 for a very small pot of ice cream with no flavour as its definitely freezer burnt. Service: Dine in Meal type: Dinner Price per person: £100+ Food: 2 Service: 1 Atmosphere: 2"

Ye Olde Bridge Inn

➤ Nottingham Road, Oxton I-NG25 0SE, United Kingdom

Carta • Pub • Vegan • British • Vegetarian

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"The food was wonderful, and the staff were incredible! They were friendly, courteous, and attentive. However, there was a very rude and aggressive man who was shouting and swearing at the staff, completely disregarding the multiple families with children nearby. I don’t know how the staff managed to stay so calm and professional; I was almost ready to get up and confront him myself, as his behavior was completely childish! He clearly needs someone to talk to. Despite this disruption, the staff handled the situation admirably. Thank you for the amazing food and great atmosphere!"

World's End

➤ Plough Lane, NG14 7AT, Newark and Sherwood, United Kingdom

Carta • Pub • Steak • British • Vegetarian

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"This our first visit, to celebrate our daughter's 40th birthday. The staff were friendly and attentive, the ale was excellent and perfectly served. The food was similarly excellent and very well present at a reasonable price. The chef is undoubtedly very skilled and even spontaneously added some extra decoration to our daughter's dessert in celebration of her birthday. We certainly intend visiting again in the near future and would heartily recommend The World's End."

Lord Nelson Pub Kitchen

➤ Chestnut Grove, NG14 5DN, Gedling, United Kingdom

Carta • Pub • Food • Steak • Pizza

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"I hadn't visited this restaurant in a while because the staff had become unfriendly, but I decided to give it another chance yesterday because the food has always been excellent. I was pleasantly surprised to discover that there was new management in place. The young women running the restaurant were very welcoming to all customers and always willing to help other staff members. Despite knowing how stressful the industry can be, the staff were attentive and professional. The food was even better than I remembered, and was the perfect way to end a long week. Although I didn't get a chance to thank the staff, I did compliment the chef, who smiled in response. Overall, I felt welcomed and delighted with the atmosphere, service, and food. I am happy to know that I can return to this restaurant regularly once again."