Teléfono: +441709838111
Dirección: Bawtry Road, Rotherham, United Kingdom
Ciudad: Rotherham
Platos: 2
Reseñas: 273
Sitio Web: http://www.fairwaysrotherham.co.uk/
"Terrible experience. Arrived at 7pm to check in. One young man serving the bar, meals and guests checking in. This meant waiting for a considerable time at the bar to ask about checking in. He was very polite and was trying his best but he was out of his depth working the bar himself. Waited over an hour for food and pints of Moretti were off. However the fish and chips were very good when they did arrive. Ended up checking in at 9.30pm when the pub quietened down. Upon trying to check in, I was met by a manager who informed me I would need to pay again for my room. I had already paid through booking.com but she was adamant the hotel hadnt recieved the money. She said if I want to stay I must pay again and chase booking.com for a refund. This is entirely incorrect and our conversation went back and forth for about 10 minutes. Her attitude was shocking, she was rude and I felt it bordered on confrontational whenever I tried to explain myself. Eventually, after she phoned higher mgmt, I was given the key to my room. The room had been paid for and I had confirmation from booking.com and the bank as proof. Room was freezing cold and shower couldn't have been smaller. Exiting the hotel in the morning was via a metal fire escape staircase on the outside of the building thick with black ice. No instructions on what to do with room key so I posted them. Overall a very poor experience."
Todos los precios son estimados.