Teléfono: +441833690295
Dirección: 30 Market Place, County Durham, United Kingdom
Ciudad: County Durham
Menú Platos: 5
Reseñas: 1690
"I recently had a truly disappointing experience at The Golden Lion pub in Barnard Castle, and I feel compelled to share my frustration. After placing our order, we patiently awaited our food for over an hour, only to find that it never arrived. When we inquired about the delay multiple time but they repeated it would be coming soon, the server attempted to help but ultimately called the manager for resolution. Unfortunately, the manager refused to even consider giving us a refund. Instead, she passed the responsibility back to the bar staff, claiming she was far too busy to speak with us directly. This behaviour is not only unprofessional but also downright rude. To make matters worse, we ended up losing over £50 for meals we never received. The complete lack of accountability from the manager is baffling and unacceptable. We felt dismissed and uncared for, as if our patronage didn’t matter at all. It’s one thing to experience delays, but to pay for goods that you never receive, and be met with indifference and hostility when seeking help, crosses the line into theft. Dining out is supposed to be an enjoyable experience, yet The Golden Lion turned what should have been a pleasant afternoon into a stressful and frustrating ordeal. I would strongly advise against visiting this establishment; there are far better options in the area where customers are treated with respect."
Menú completo - 5 opciones
Todos los precios son estimaciones en menú.
Ensaladas
Pan
Sándwiches
India
Aperitivo
Sharron
Lovely food and lovely staff well worth it see you again soon from Sharron,Evelyn& Corey.
Dirección
Reseñas
Debbie
On holiday from Worcestershire with family, the food was lovely really enjoyed it the service and staff were excellent highly recommended
John
A traditional pub with a very friendly atmosphere. Staff very obliging and chatty. Food good. Pub fare cooked to order and delivered promptly. Good chips!
Greg
Fantastic pub with a great atmosphere, excellent selection of cask beers, a lovely beer garden, and a pool table. Sarah, the staff member, was extremely friendly and made my day! Highly recommend! Ver carta
michelle
Visited for lunch following a trip to the castle grounds. Service was fantastic. Dog friendly and even provided water and a dog biscuit with for each of the pups. Food was delicious. Would highly recommend.
martin
We dropped in for lunch whilst shopping in town and had a enjoyable time. The melodramatics of the barman as he flitted between bar and kitchen was a source of great amusement during our visit. Will visit again. Martin.
Suzie
Land lady was so welcoming chatted to us and made us feel very welcome. The food was exceptional including proper chips was really lovely food would definitely recommend, such a lovely atmosphere. Visited here whilst on holiday and would definitely come back. Ver carta
Adrian
This is a good pub been going in for years, it's recently changed hands and I have to say it's a big improvement, food is great too and it has a good selection of beers, wines and spirits at reasonable prices. Staff are really friendly and welcoming. My father in law has just turned 93, and he really enjoys his time in their we both do in fact. Dogs are welcome to which I like. It is a great place to relax and enjoy a pint.
Scarlett
After being unable to find a place to have lunch in Romaldkirk and discovering a lack of dining options on our route back down Teesdale, we ended up at the Golden Lion in Barnie. Despite its unassuming exterior and simple decor, the staff were friendly to both visitors and locals. The chicken and bacon sandwiches we ordered were delicious, with my wife even commenting that it was the best sandwich of that type she had tasted in years. The house red wine and Wainwrights Ale were also enjoyable, with the staff quick to replace a cloudy glass of ale with a fresh one. The meals served to other diners looked impressive and appeared to be good value. It's a shame that we live too far away to becom...
Charlotte
I recently had a truly disappointing experience at The Golden Lion pub in Barnard Castle, and I feel compelled to share my frustration. After placing our order, we patiently awaited our food for over an hour, only to find that it never arrived. When we inquired about the delay multiple time but they repeated it would be coming soon, the server attempted to help but ultimately called the manager for resolution. Unfortunately, the manager refused to even consider giving us a refund. Instead, she passed the responsibility back to the bar staff, claiming she was far too busy to speak with us directly. This behaviour is not only unprofessional but also downright rude. To make matters worse, we en... Ver carta
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