Teléfono: +448715278180
Dirección: Balaclava Road, LL55 1SQ, Gwynedd, United Kingdom
Ciudad: Gwynedd
Platos: 7
Reseñas: 3985
"First experience at a table table and won’t be going there again. On holiday in wales and went with family, walked into a very empty restaurant, dirty tables all over the place. Food took forever to come out without any acknowledgment of the wait time, considering the place was empty we did not expect to be here for 3 hours. When asked how long desserts would take we were told they can’t give a time. When we finally got the bill we had been overcharged, we’d been charged an upgrade on a side we never asked for and charged separately for the sauce that was supposed to be on the dish originally. I then took the bill to the bar to have this sorted out, I stood there for ten minutes being ignored by three members off staff, when I asked if anyone as serving I was told by our waitress ‘they was busy.’ I work in a restaurant myself and I can appreciate people being busy but the lack of manners or communication is just downright rude. It’s not had to acknowledge the customer is waiting and just say ‘I’ll be with you in a minute’ when my husband finally managed to speak to her, she said she’d ask the manager. We were then giving the bill back with no apology and when asked what they have removed from the bill (to make sure it was correct) she said oh I don’t know. We then stood at the table waiting to pay and ended up going to hunt someone down again just to pay the bill and leave. Terrible customer service, terribly run and there just seemed to be a complete lack of care for anything. Food had clearly been sat in the window as well, and most was cold. Never asked if everything was alright, never asked if we wanted more drinks. Actually the only time we was asked was when we were paying to leave, by this point everyone had just had enough and wanted to leave."
Todos los precios son estimados.