Teléfono: +442380454247,+442380453105,+447712579085
Dirección: High Street, SO31 4HA, Eastleigh, United Kingdom
Ciudad: Eastleigh
Menú Platos: 28
Reseñas: 5187
Sitio Web: http://www.thekingandqueenpub.co.uk/
"I did not want to write a Tripadvisor review before firstly emailing the establishment to tell them of my experience at the King and Queen in Hamble, as I wanted to give them the chance to reply etc with what may have gone wrong for us. They did not reply. We had booked for the Sunday roast and pre-ordered beforehand. My husband and I picked the tomahawk steak roast For 2 people to share. The girl placed it down on the table, after us waiting a while for it to be cooked , which was fine. There was 1 roast potato and 4 balls of stuffing (paxo type) . The girl then bought over 2 small cold side plates and I asked her to bring larger plates , she did and they were cold so I asked for them to be warm and she then came back again with warmer larger plates, which was fine. We also had to ask for roast potatoes and they came later in a bowl, not the best. We had also ordered a side of chips , they came around 20 mins later and we refused them as was by then too late. We also had to ask for our gravy to be warmed up as this was tepid. No one came to ask if the meal was ok, but it was not acceptable, far from . There was only around 20% of the meat which was edible if that. We had to spit out most into a napkin as there as too much gristle and too chewy. We were so disappointed as had been told this was a nice place for roasts and namely pre-ordering a 'special meal ' to share between two. Whoever cut the steak must have seen it was poor before it came out. My daughter also remarked later her chicken was cold but did not like to say anything as was so hungry. When the girl came to take the plates (with most of the food left) she did not ask if everything was ok which we were surprised about. We were meeting new family members for the first time and did not feel we wanted to complain but were also shocked at the lack of compassion by the staff for all the 'wrongs ' but namely the tomahawk quality, which we paid I think £68 for! Also noted there was a substantial service charge added to the bill, which we reluctantly paid but did not feel was warranted. Its hard to make a complaint, as we did not want to ruin the day with bad feeling surrounding the meal. No one asked us though how anything was, which you 'd expect when paying a lot of money. I’d have expected to hear back from the pub with an explanation and for them to offer some good will from this but have heard nothing."
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