Teléfono: +441832720024
Dirección: Church St, Wadenhoe, PE8 5ST, Peterborough, United Kingdom
Ciudad: Peterborough
Menú Platos: 6
Reseñas: 2827
Sitio Web: http://kingsheadwadenhoe.com
"We decided on a last minute drive out on a beautiful evening for dinner and visited for the first time. The setting is beautiful and there was a good vibe on the terraces. We seated on the lower terrace to be near to the river. A friendly waitress said she’d be back to take drinks orders and bring a menu. After waiting 15 minutes she returned with an apology saying they were busy … only because the next table was being served did we prompt the need for Henie’s. We placed our drinks order. We waited and waited in the hope of placing a food order and eventually had to draw the attention of another male staff member .. he didn’t have his note pad.. was going to fetch it but said he’d remember the order and would get it in for us. We enjoyed the setting and there was a lot of activity on the water making it an enjoyable experience. However … after 40 minutes of waiting we were concerned our order had been forgotten. The upper terraces seemed to be receiving their food more quickly and we were concerned we had been forgotten. On 2 further occasions we asked staff if the food was on its way who apologised saying it would arrive ‘soon’. In the end we had waited an hour and the food finally arrived. We were very hungry by this point. Again the staff apologised. It was such a shame the delay tarnished the evening as the setting is beautiful. It would have been nice to have had our expectations managed from the outset but this didn’t happen. There was no checking-in with us at any point … we had to keep asking … menu, drink order, food order and looking for staff. Even during and after the meal we weren’t asked if we wanted to order another drink or desert. Such a shame as the friendliness of staff is there but the ‘customer service’ approach needs attention … maybe it is because we sat on the lower terrace?"
Todos los precios son estimaciones en menú.