The Manor - Carta

United Kingdom, TN25 4HP, Ashford

🛍 Soup, Coffee, Cheese, British

3.3 💬 1031 Reseñas
The Manor

Teléfono: +441233213000,+443432241700

Dirección: United Kingdom, TN25 4HP, Ashford

Ciudad: Ashford

Menú Platos: 3

Reseñas: 1031

Sitio Web: http://www.champneys.com/hotels/eastwell-manor/dining/the-brasserie-at-the-manor/

"Boy oh boy. The staffing in this restaurant needs a major reshuffle. Indeed perhaps almost a 100% change. For with the exception of one young lady called Jessica the rest of the team would be better in a takeaway. I really am struggling to believe the experience that my wife and I received today in what used to be a regular haunt of ours for Sunday lunch in years gone by. I keep pinching myself thinking that’s it’s all a bad dream. Shockingly filthy menus, wine lists. Bottles of water with detritus on the outsides. Finger marks and dishwasher marks. Absolutely filthy. Tables being left uncleared for periods of upto 30 minutes with visible evidence of the last guests food left on the table. A member of staff simply turning a table laden with crockery on its side allowing the tables wares to crash to the floor. Having to approach the desk having waited 20 minutes for the water ordered when sitting down. The bottle sat in the bar opened for 15 minutes. Aaperitif requested well before starters ordered and nothing fancy. Just an Aperol spritz. Arrived after duly sitting on the bar for 20 minutes , just as we were tucking into our 1st course. My Pigs cheek delicious but luke warm so). My wife’s salon was lovely. No effort what so ever made by Morgan to put in place the very basics of table control. Words further to the above fail me at this late hour. But suffice to say I will be advising my dining associates to steer well clear of Champneys Eastwell Manor , which is a shane as clearly the chef has the right idea. But £35 for Sunday lunch with this lack of service is deplorable shocking. And what makes it even worse when writing to the hotel late evening to express my concerns not a dicky bird. Now that really does say something to me. Shocked saddened and simply lost for words. Ineffective management, inefficient processes , lack of awareness, lack of respect for guests. Lack of table hygiene And a total shambles. And no reply to my sincere email."

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me13609 me13609

After booking this I then checked the reviews and was slightly worried but ingore the bad reviews as it was an amazing afternoon tea! Lovely setting in the Manor House and a special thanks to Akos who was great.

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Reseñas

Kevin
Kevin

The Sunday Roast at this restaurant was fantastic, with a delicious 3-course meal. The staff were excellent and really added to the overall experience. Special thanks to Akos, Maddy, Laura, and Asman for their great service. I would highly recommend this place.


DiscearningEater
DiscearningEater

We were a table for 8. It was my wife's birthday. Morgan and his team were very attentive and helpful. The Sunday menu was outstanding. I had the vegetarian option. Cauliflower Soup with cheese scones and a lentil wellington were sublime. No-one had a bad word to say. The desserts were enjoyed by all. Can you pass on our profound gratitude to the Chef and his team. We will be back. Thank you


446hilaryd
446hilaryd

Today, we enjoyed an afternoon tea at the Manor House. It was one of the best I've had in a long time. The sandwiches were fresh, the sausage roll was tasty, the scones were warm and perfect (a rarity these days), and the small cakes were delightful and full of flavor. We used a Travel Zoo voucher for this visit, but we enjoyed it so much that we will definitely be back even without a voucher. The room had a lovely ambiance and the waitress was polite. Ver carta


Lydia
Lydia

I was very disappointed with my dining experience at this restaurant, especially considering the high price. The atmosphere and staff were nice, but the food was a letdown. The cauliflower soup was enjoyable, but the beef Sunday lunch was terrible. The beef was tough and full of gristle, making it impossible to chew and swallow. The portion of vegetables was small for two people. The food was lukewarm, and the gravy was too salty. When I told the waitress about my disappointment, she did not respond. The sticky toffee pudding was served cold, straight from the fridge. The whole meal took over three hours, with long gaps between courses. It's a shame that such a pricey meal turned out to be s...


jelugs
jelugs

Our first visit to this restaurant and overall was a good experience. It was a long trip to get there but that was our choice. We had Sunday lunch with two friends and we all thought the meal was of high quality and very enjoyable. Wine and drink prices quite high. We had a couple of small issues, one being the refusal of the staff to serve an extra portion of vegetables there was only two smallish dishes for four) and also no change could be given if you paid cash…” we don’t carry a float” was the explanation. We happened to bump into the Guest Service Manage and mentioned the two little niggles and she totally agreed with us that it should not have happened and would educate the staff invo...


stuartbh30
stuartbh30

Stunning location, beautiful building. The restaurant, sadly, is devoid of any character detritus on the floor from an earlier service is totally unacceptable. The waiters trays on which they carried drinks and cutlery were grubby to say the least. A fifteen minute wait for drinks order to be taken, that despite numerous staff robotically swanning around doing very little. Interesting, but small menu. Food well presented, reasonable portions but everything tepid (I note this has been mentioned already, but obviously not yet addressed), apart from a good selection of well cooked vegetables .... which were hot. Not once were we asked is everything was top our satisfaction !!!. Upon leaving we... Ver carta


Lisa
Lisa

As a birthday treat, my son bought a combined hawk experience and afternoon tea at Eastwell Manor. Firstly, I have to say that the hawk experience was fantastic, definitely worth a visit. Afterwards we returned to Eastwell Manor for our afternoon tea, held in a small rather grand room and although the food was a little uninspiring, we were generally enjoying the occasion. Halfway through the tea, I left the room and spoke to a member of staff explaining that we had a voucher for the afternoon tea. She explained that I needed to talk to the waiting staff but I couldn’t find anyone. I left to use the toilet and when I returned my husband said that we had been presented with a bill. I returned...


vampy53
vampy53

Although we couldn’t fault our food for flavour presentation, the helpings were small for the price paid temp at best luke warm. The vegetables were served in dishes but with no serving spoons !! We also found it very strange that although this is a 3 course Sunday Roast, that not one of the tables was laid for 3 courses ?? When our orders were taken we both ordered the same meals, however when it came to the dessert only one arrived without a spoon to eat it with, we questioned where was the other one, only to be told there was a glitch in the ordering ? suffice to say I’d finished mine by the time my husbands came! The coffee’s that we ordered also arrived luke warm and with no sugar. On t...


Edwarf
Edwarf

Boy oh boy. The staffing in this restaurant needs a major reshuffle. Indeed perhaps almost a 100% change. For with the exception of one young lady called Jessica the rest of the team would be better in a takeaway. I really am struggling to believe the experience that my wife and I received today in what used to be a regular haunt of ours for Sunday lunch in years gone by. I keep pinching myself thinking that’s it’s all a bad dream. Shockingly filthy menus, wine lists. Bottles of water with detritus on the outsides. Finger marks and dishwasher marks. Absolutely filthy. Tables being left uncleared for periods of upto 30 minutes with visible evidence of the last guests food left on the table. A... Ver carta

Categorías

  • Soup Sopas cálidas y reconfortantes para nutrir tu alma. Elige entre una variedad de caldos sabrosos e ingredientes sustanciosos, perfectos para un sencillo aperitivo o una comida satisfactoria en un día fresco.
  • Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor. Ver carta
  • Cheese Una selección curada de quesos artesanales de todo el mundo, con sabores y texturas diversas que deleitan el paladar. Perfecto para compartir o disfrutar individualmente con los acompañamientos ideales.
  • British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.

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