Teléfono: +441233213000,+443432241700
Dirección: United Kingdom, TN25 4HP, Ashford
Ciudad: Ashford
Menú Platos: 3
Reseñas: 1031
Sitio Web: http://www.champneys.com/hotels/eastwell-manor/dining/the-brasserie-at-the-manor/
"Boy oh boy. The staffing in this restaurant needs a major reshuffle. Indeed perhaps almost a 100% change. For with the exception of one young lady called Jessica the rest of the team would be better in a takeaway. I really am struggling to believe the experience that my wife and I received today in what used to be a regular haunt of ours for Sunday lunch in years gone by. I keep pinching myself thinking that’s it’s all a bad dream. Shockingly filthy menus, wine lists. Bottles of water with detritus on the outsides. Finger marks and dishwasher marks. Absolutely filthy. Tables being left uncleared for periods of upto 30 minutes with visible evidence of the last guests food left on the table. A member of staff simply turning a table laden with crockery on its side allowing the tables wares to crash to the floor. Having to approach the desk having waited 20 minutes for the water ordered when sitting down. The bottle sat in the bar opened for 15 minutes. Aaperitif requested well before starters ordered and nothing fancy. Just an Aperol spritz. Arrived after duly sitting on the bar for 20 minutes , just as we were tucking into our 1st course. My Pigs cheek delicious but luke warm so). My wife’s salon was lovely. No effort what so ever made by Morgan to put in place the very basics of table control. Words further to the above fail me at this late hour. But suffice to say I will be advising my dining associates to steer well clear of Champneys Eastwell Manor , which is a shane as clearly the chef has the right idea. But £35 for Sunday lunch with this lack of service is deplorable shocking. And what makes it even worse when writing to the hotel late evening to express my concerns not a dicky bird. Now that really does say something to me. Shocked saddened and simply lost for words. Ineffective management, inefficient processes , lack of awareness, lack of respect for guests. Lack of table hygiene And a total shambles. And no reply to my sincere email."
Todos los precios son estimaciones en menú.