Teléfono: +441492572555,+441492490041
Dirección: 81 Station Road, LL31 9DF, Conwy, United Kingdom
Ciudad: Conwy
Menú Platos: 24
Reseñas: 967
Sitio Web: http://www.facebook.com/theolivegrovedeganwy
"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"
Menú completo - 24 opciones
Todos los precios son estimaciones en menú.
Volare
Postre
Ensaladas
Nuestras Copas|Nuestros Licores - Vodka
Boxy
Schweppes Tonic & 1783 Range
Especialidades De Caja De Brunch
Cajas
Sparkling & Rosé
Dictador 12
Filler / Softs
Suntory
288delphineh
Lovely brew and an amazing slice of carrot cake......best in the area. Will be back when we return in March.
Dirección
Reseñas
Finzer
They really do need to update their website as to closing times or at least put that they may close early be more customer friendly
RachelM
Great evening, staff were fantastic and the music was fab! They can make any cocktails you request too, so if it’s not in the book just ask
L7191COians
This lovely place opens nice and early greeted with smiles and food (Welsh breakfast) was brilliant use again in 2023 as I left my motorcycle at colwyn bay for repair not lots of lifts haha. Ver carta
Mary
Lovely place for coffee and views, really enjoyed the food , just a shame that the lady owner treats people the way she does, if your face doesn’t fit she ignores you, have eaten in establishments all over the world and never before experienced such rudeness!
Hannah
Hands down the best breakfast I’ve ever eaten. Not one bit of grease to be seen, and everything on the plate tasted delicious. Especially the mushrooms and the sausages. Would highly recommend visiting for breakfast or lunch. Also very lovely and welcoming staff.
Joozy
The cocktails are delicious they will make you one of your choice that isn't on the menu. The only minor complaint we have is that they don't have any cocktail cherries haven't for our last 2 visits a Manhattan traditionally comes with a cherry. The staff are pleasant, the ambience improves with more people. Bit cold early on. Ver carta
T9182NHjuliem
My husband and I visited today for a coffee, as we have recently moved to the area. Sadly it will be the last time as the staff generally were miserable and the owner was just down right rude. I asked if she wanted me to pay as I ordered and she replied saying, Well you 've not tasted the coffee yet you might hate it! Which I thought was a really unprofessional response to make! Overall the customer service was non existent and were made to feel uncomfortable.
camerontY2766PE
One thing I will not stand for is verbal abuse and bullying . The female owner of this establishment is a nasty bully who treats and speaks to her staff appallingly . I visited here with my partner for lunch after we were recommended it by a friend (and given, the food is lovely). Sadly we were “welcomed” by the horrible female owner who looked at us up and down and barked and order at her staff to seat us. She observes them like a controlling dictator , snapping at them for the smallest (and always) minor mistake. They genuinely all look like nervous wrecks . I took one young staff member to one side and asked if she was ok after the owner was vile to her . If anyone spoke to my child like...
Traveller1976
Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rath... Ver carta
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