The Orange Tree Cafe/

Pugh's Garden, Port Rd, Cardiff, United Kingdom

🛍 Coffee, Seafood, British, Breakfast

4.3 💬 641 Reseñas

Teléfono: +442920590913

Dirección: Pugh's Garden, Port Rd, Cardiff, United Kingdom

Ciudad: Cardiff

Platos: 3

Reseñas: 641

Sitio Web: https://www.pughsgardencentre.co.uk/our-restaurants

"We had to wait to be sat down yet there were loads of table available. We arrived before the 11:30 cut off time for breakfast but because they have one person doing the orders, it was ridiculously slow. Which led to us being told we couldn’t have breakfast. Then waiting for drinks took an overly long time and to top it all off? You have to go and pay yourself at the till. What is the point of having table service? If you still have to go up to the counter to pay? It would logically make more sense to just go up to the counter, order your own food and pay all under the one. There was no apology from the staff for the wait, and no alternatives offered when they said we couldn’t have breakfast. Very bad customer service."

Menú - 3 opciones

Todos los precios son estimados.

Mike Mike

Food: 4 Service: 4 Atmosphere: 4

Dirección

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Reseñas

Greg
Greg

Excellent quality vegan options, very impressive for a garden centre cafe


Dai
Dai

Really good food but a bit pricey Wheelchair accessibility: Very good Service: Dine in Meal type: Breakfast Price per person: £10–20


pamela
pamela

Found several of the staff very rude especially the manager Service: Dine in Meal type: Lunch Price per person: £1–10 Food: 5 Service: 3 Atmosphere: 1


Jane
Jane

I absolutely love this place, staff are lovely and i could happily stay all day making my way through the menu Service: Dine in Meal type: Brunch Food: 5 Service: 5 Atmosphere: 5


Jan
Jan

Very busy. I may just come for a coffee and cake next time Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 3 Atmosphere: 4 Recommended dishes: Afternoon Tea


Martin
Martin

A really great garden centre restaurant. The food was excellent, with lovely staff. Wheelchair accessibility: Excellent Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5


Paul
Paul

Absolutely fabulous, the food was superb and very tasty. The staff were very friendly and accommodating-loved it and will definitely return again!! Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5


Kirstie
Kirstie

Lovely place, but expensive. £41 for 2 vegan breakfasts 1 kids breakfast. Also you cannot swap any items out on your breakfast if you don't like it, and they cost an additional £2 per item. Service: Dine in Meal type: Breakfast Price per person: £10–20 Food: 4 Service: 4 Atmosphere: 4


Bethan
Bethan

We had to wait to be sat down yet there were loads of table available. We arrived before the 11:30 cut off time for breakfast but because they have one person doing the orders, it was ridiculously slow. Which led to us being told we couldn’t have breakfast. Then waiting for drinks took an overly long time and to top it all off? You have to go and pay yourself at the till. What is the point of having table service? If you still have to go up to the counter to pay? It would logically make more sense to just go up to the counter, order your own food and pay all under the one. There was no apology from the staff for the wait, and no alternatives offered when they said we couldn’t have breakfast....

Categorías

  • Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor.
  • Seafood Sumérgete en las capturas más frescas del mar con nuestra selección de mariscos, que ofrece exquisitos platos preparados con pescados y mariscos de alta calidad. ¡Saborea los sabores del océano en cada bocado!
  • British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
  • Breakfast Comienza tu día con nuestras deliciosas opciones de desayuno, que incluyen desde huevos y panqueques clásicos hasta batidos saludables y yogur. ¡Perfecto para una comida abundante o un bocado ligero por la mañana!

Comodidades

  • Wifi
  • Parking Area
  • Outdoor Seating
  • Wheelchair Accessible

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."