The Place To Eat - Carta

Just visited here with my husband for breakfast. I’m vegetarian but there are no choices for veggies so I’ve ended up with a cake. Not great

Usual JL crowd, but can be very busy at weekends. The staff can be a bit hit miss at busy times , unlike the staff on the shop floor who are always attentive.

Came in for tea and cake really nice lemon drizzle cake really good service it was busy but the staff were coping really well and keeping on top of cleaning tables very enjoyable Ver carta

The coffee here is very good. Cakes and sandwiches can be variable and everything is relatively expensive (well, it IS John Lewis, after all! . The surrounding are a bit staff canteen like and the staff seldom smile, so don't plan to come here for a slap up meal. Okay for a quick bite while you're shopping.

The staff are lovely but service can be exceptionally slow. The food is ok but overpriced really for what you get. The salads used to be a lovely selection of fresh leaves but now it is basically mostly stalk. Even the occasional voucher for free hot drink and cake is not always taken up now as the quality is not what it was.

This place looks like a throw back from the 1980's restaurants with bad customer service to go with it. Tea stains on tables,mud on the floor,staff chatting while customers waiting,bad customer care,it smells. Come on John Lewis this place needs updating and the staff either needs to go on customer care course or need new ones! Just Awlful. Ver carta

It’s a nice place and I go quite often and at least one of the soups used to be vegan, tomato etc. However, today they had blue cheese or chicken. There were no vegan sandwiches and the only cake was rich and chocolate. It was a bit disappointing and I left hungry. You would think that being partnered with Waitrose, there would be more options for vegans.

Dropped by John Lewis' café in their Welwyn Garden City branch today and was utterly disappointed. A rating of terrible is far too generous. Today I bought the worst BLT sandwich Iv'e ever eaten. A dry tasteless excuse for a sandwich, the filling was sparse and the bread was dry chewy and tasted old. My wife ordered tomato and basil soup which she described as watery and tasteless, they even have the cheek to charge extra for a small piece of bread to accompany the soup. The only good thing about our visit was my cappuccino. A complete wast of fifteen quid. I expected much better quality from a brand like John Lewis.

So I went, last week for a coffee and a cake with my mother and I was very surprised by how unpleasant a sales assistant named Ester was. It started from the moment I came in, her audacious manor that was conceived as intimidating and abrupt to many fellow customers. She asked what drink I would want and that I need to hurry up with my decision as her break started soon? I was confused and so surprised that I would have been met with such rudeness from someone that is getting paid to serve the public! So I chose my drink and moved on, however she did the same to my mother whom was behind me in the queue. After hearing the fact that she is running late in a negative manor, to my mother, I wan... Ver carta