Teléfono: +441133224949,+441977685096
Dirección: 101 High Street, Selby, United Kingdom
Ciudad: Selby
Platos: 4
Reseñas: 3563
Sitio Web: http://www.thethack.com/
"Just returned after visiting with my husband and young children. On arrival we were seated quickly and the place was busy. First time visitors and on seeing food coming out to other tables, we were impressed. Lovely looking home made Yorkshire puddings and we...were all hungry after a family day out shopping and at the cinema and we were all looking forward to a lovely Sunday dinner. Ordered the Mussels to start with. They were okay, have had better, but wasnt going to complain. After the starter the main courses took absolutely ages, we waited and waited, but it was clear they were busy, so we waited very patiently. They did actually come over to our table in the end to apologise for the wait and assure us our food would be the next meals out and asked if we would like more drinks (ones they tried to charge us for) not complimentary for the wait! When the food finally arrived it looked yummy! All the vegetables are served in separate pots and tiny gravy boats. Once we had dished out our veg and gravy amongst the four of us and started to eat we realised it was extremely cold and i dont mean luke warm I mean flat cold! Tried minutes to get some horseradish sauce to the table to go with the beef and my husband finally stood up and said he was going to complain. After approaching the bar to do so, he had to have an argument with the manager about the quality of our food and she reluctantly agreed to take off two off the four meals off the bill. When the waitess came to clear our plates she had a face like thunder and was clearly being as rude as she possible could. I told her the food would of been nice if it was warm and she replied well you have eaten enough of it and stomped off. I was absolutely furious and on leaving I asked for the manager. I tried to politely explain we would of enjoyed our meals if they had of been served warm, to which she replied why didnt you complain. I explained we had tried ages to get somebodys attention just for some horseradish sauce. She replied the waitress asked you if wanted condiments, but you was too busy sorting out the children. I was furious at her attitude and that of the waitress who cleared our table and when I made her aware of this unacceptable service, she asked me to leave and never come back, this was infront on my year old daughter. Absolutely disgusting response to unhappy customers. Shame on you for making all the excuses under the sun for bad customer service! The prices you charge dont warrant the food or service provided. Get your heads out your backsides and focus on improving your customer complaints instead of being arrogant!"
Todos los precios son estimados.