The Royal Oak Hotel & Restaurant

The Royal Oak Hotel and Restaurant Chester Road, Dog Lane Kelsall, Cheshire CW6 0RR, CW6 0RG, TARPORLEY, United Kingdom

🛍 Cafés, Pizza, Hotels, British

4.1 💬 1922 Reseñas
The Royal Oak Hotel & Restaurant

Teléfono: +441829751208

Dirección: The Royal Oak Hotel and Restaurant Chester Road, Dog Lane Kelsall, Cheshire CW6 0RR, CW6 0RG, TARPORLEY, United Kingdom

Ciudad: TARPORLEY

Menú Platos: 35

Reseñas: 1922

"I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We asked one of them for more drinks and nothing happened. Eventually, after a good 10 minute wait, a gentleman arrived at our table to take our order. (He looked like the supervisor or assistant manager? We then waited a further 20 minutes with still no sign of them. By this point I was getting annoyed so I went to the bar to ask myself. The bar man said he’d bring them asap. His exact words were “My bad, I’ll bring them straight over”! My bad?! What an unprofessional comment to make! Had the bar had been busy then fair enough but, there was hardly anyone in there! The staff seemed more interested in chatting at the bar instead of looking after us. My daughter then asked one of the young girls for a spoon as she didn’t have one. This never arrived so, again I had to go and get one myself from the bar. We also had to ask for napkins, twice! Those two girls were useless. No customer service skills at all. When we asked for the bill, we noticed that the discount hadn’t been taken off. The gentleman came over and said that the offer wasn’t on?! We explained that it was even on their website! He never even asked to see the proof that it was on the website, just said sorry, no discount. We said that we weren’t happy and wanted to speak to the manager. He then disappeared for a good 10-15 minutes. We assumed he was maybe calling the manager but, no. He came back to our table and said that the offer has definitely finished so we can’t have it! He said, if you like, he could call the manager. Why had he not done this in the first instance? No idea what he had been doing for the 10 minutes we were waiting?! In the end, he spoke to the manager and the discount was taken off. It was such an effort and it ruined the whole evening. We will not be returning. Other choices available in the village with much better staff!"

Nathan Nathan

I loved everything about this hotelIt is a beautiful place with lots of character set in fine grounds with gardens.

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Reseñas

Countryguy22
Countryguy22

The best pizza in Cheshire!!! Excellent well mannered staff best to book on weekends would highly recommend a visit here


tonyle69
tonyle69

I was spoilt rotten by the Staff. I expect this service from a 5 star Hotel . Nothing was too much bother . I will 100% be back again.


Christian
Christian

The hotel is five stars but the breakfast needs work Cold toast and not as the menu said Plus avoid weekends as it gets very noisy with weddings, there is Ver carta


Christine
Christine

We had a lovely meal at The Royal Oak this evening. The restaurant was warm and welcoming; the food delicious; the service friendly and efficient; the prices reasonable. Couldn’t ask for more.


Davina
Davina

Our first visit at The Royal Oak and this place is definitely the best around for miles. The Sunday Roast was amazing especially the gravy. My son loved the chicken fajitas and cleared his plate. Compliments to the chef team and great service too.


Ditodd32
Ditodd32

Had a lovely stay on as travel zoo deal ,absolute bargain , dinner lovely.basic menu on deal , but adequate , breakfast very good , all staff were friendly and helpful, manager/,,owner was very good and very hard working , would definitely stay here again . Ver carta


X8700AE
X8700AE

Give it a miss, service very poor. Long wait for food and drinks. Bar man friendly, young girls no customer service skills. Witnessed unused cutlery from table being put back in cutlery drawer (after she had picked them up off the floor when she dropped them!! Manager should get a grip on staff training over this. We won't be back.


Helen
Helen

The restaurant was empty when we arrived. We ordered drinks. They eventually said they only had one bottle of 0% lager. We were a party of three and we ordered lunch from the menu. We waited ages. The staff stood around chatting. They was much noise from the kitchen. Lots of laughing, chatting and parking about. Very loud and unprofessional. After about 40 minutes our food arrived, after I asked them how long it would be. The fish and chips was good, but the shepherdess pie was not nice at all. All in all it was very disappointing and we won’t be going again.


E1751979
E1751979

I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We a... Ver carta

Categorías

  • Cafés Encantadores cafés que ofrecen una variedad de cafés y tés recién preparados, junto con bocadillos ligeros, pasteles y postres. Perfecto para un impulso matutino o un delicioso regalo por la tarde en un ambiente acogedor.
  • Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez. Ver carta
  • Hotels Descubra nuestra selección curada de hoteles premium que ofrecen un confort inigualable y un servicio excepcional. Ya sea que busque un retiro acogedor o una escapada lujosa, nuestros hoteles prometen una estancia inolvidable con servicios exquisitos.
  • British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.

Comodidades

  • Beer
  • Wine
  • Carta
  • Amex
  • menú
  • Seating

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