Teléfono: +441304375555
Dirección: Beach Street, CT14 6JJ, Dover, United Kingdom
Ciudad: Dover
Platos: 6
Reseñas: 1744
"Went with hubby, table booked for 8pm. Had our mains, everything fine. Came and cleared the plates, then we waited, restaurant wasn’t busy I might add and there were sufficient staffing numbers. After about 15 minutes we politely asked for the dessert menu. After about another 10 minutes someone came to take our order. By this time there’s only us and one other couple and it’s about 9:15 pm. Another 15 minutes go by, no sign of our dessert so we called the waitress over and she said she’d go check. She came back very apologetically and told us the kitchen was closed!, what?… by now it’s just us, all the other customers have gone. Seeing our displeasure the manager came racing over and said can I offer you an ice cream or a coffee on the house? We declined and asked for the bill. How an earth did no one know the kitchen was closed, and letting us sit their like lemons. If the place had been heaving, staff run off their feet then yes I could have probably said ok well never mind, but it wasn’t, there is no excuse. Royal Hotel you’ve let me down so I shan’t be coming back."
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