Teléfono: +441883742521
Dirección: Marstons, 71 High Street,RH9 8DU, United Kingdom, Godstone
Ciudad: Godstone
Platos: 16
Reseñas: 4975
Sitio Web: http://www.thewhitehartongodstonegreen.com/?y_source=1_MjMyMjYxNTUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
"We arrived at 8pm and initially I did wonder whether the pub was closed for the night. The pub was empty apart from our group of 4 and I and another 4 small groups. I have never seen anything like it on a Saturday night at prime time. The feeling of emptiness was exacerbated by the fact that it is such a huge venue. A selection of dishes were not available, including the steak and ale pie, kebabs, pizzas and sea bass. The service was periodic, and apart from bringing us our dishes the staff were not particularly attentive. They were pleasant and friendly and I sensed they were trying their hardest to make the best of what must have been a difficult and embarrassing situation for themselves. I ordered the 8 oz steak, and it was a poor quality cut. Overall the food was OK, but no better than one would expect from a Beefeater Harvester and not from a pub that should be leading with its food offering. And to finish off the evening no hot drinks were available either. No coffee, tea or hot chocolate, with the explanation that the machine broke during the week and they were waiting for it to be repaired. The explanation that it was spitting out smelly orange liquid was not what we needed to hear in the circumstances. You might ask why we didn't make a complaint to the staff there and then. To be honest, we chose not to do so because it wouldn't have been right to do so in this circumstance. I say that because it was clear the staff last night were trying their best, and the issues we experienced were likely to be as a consequence of wider management issues within the Marston's group. The staff looking after us last night could clearly do with some training, and I would suggest that someone from your regional management needs to give them support. Saturday night should be your biggest trading night of the week and it was clear that people are now voting with their feed and taking their business elsewhere. Times are tough for the hospitality industry at the moment which means venues need to go the extra mile to capture and retain customers and I do hope that you are able to turn around your situation at the White Hard. Edit 10 11 23 in reply to the owner. No you haven't sent me a response to the message I sent you via email, and I have checked."
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